Mentorship in Health Care Organizations: Managers’ Perspectives

By Noelle Rohatinsky and Linda Ferguson.

Published by Management Education: An International Journal

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Article: Print $US10.00
Article: Electronic $US5.00

A priority for healthcare organizations has been health human resource planning. Employee mentoring is one approach that has been found to contribute to positive workplaces and thus facilitate recruitment and retention of staff. The purpose of this study was to develop a theory of nurse managers’ perceptions of their roles in creating mentoring cultures within healthcare organizations. The objectives included: (a) exploring managers’ perceptions of their role in creating a mentoring culture, (b) discovering the processes of creating a culture of mentoring, and (c) exploring the organizational features supporting and inhibiting this process of developing a mentoring culture. Glaserian grounded theory was the methodology used to conduct this research and twenty-seven nurse managers were interviewed. Managers believed all employees, from senior leadership to front line employees, needed to be committed to mentoring in order for mentorship to be successful within healthcare organizations and in order for mentoring cultures to be created. Participants identified several strategies that characterized employees’ commitment to mentoring. By implementing these findings, managers can assist to create quality workplaces by increasing job satisfaction and recruitment and retention of employees.

Keywords: Mentorship, Healthcare Organizations, Managers

Management Education: An International Journal, Volume 13, Issue 1, pp.11-20. Article: Print (Spiral Bound). Article: Electronic (PDF File; 408.377KB).

Dr. Noelle Rohatinsky

Assistant Professor, College of Nursing, University of Saskatchewan, Saskatoon, Saskatchewan, Canada

Dr. Noelle Rohatinsky is an Assistant Professor in the College of Nursing. Dr Rohatinsky received her PhD in Nursing from the University of Saskatchewan, Saskatoon, Saskatchewan, Canada. Her research is focused on health systems research, specifically in mentorship for quality workplaces.

Dr. Linda Ferguson

Professor, College of Nursing, University of Saskatchewan, Canada

Dr. Linda Ferguson is a Full Professor in the College of Nursing. Dr. Ferguson received her PhD in Nursing from the University of Alberta, Edmonton, Canada. She has extensive expertise in nursing education and mentoring programs. Her expertise is in education and workplace learning, including preceptorship and mentorship. Dr. Ferguson is involved in national and international nursing governance organizations. She is the President of the Canadian Schools of Nursing Association (CASN) and the Director of the CASNIE Centre (Centre for the Advancement of the Scholarship of Nursing and Interprofessional Education).