Monitoring Change in a New Working Environment: The Importance of Employee Satisfaction Analysis

By Melissa Promes.

Published by Change Management: An International Journal

Format Price
Article: Print $US10.00
Published Online: September 28, 2015 $US5.00

Attractiveness as an employer for current and future employees is a main priority for the BMW Group. Increasing employee satisfaction by adapting working environments and working conditions is a fundamental action in order to achieve set goals. Job growth and capacity are challenges that the company currently faces, which can be addressed in new working environments e.g., without compromising the quality and quantity of workspace. In order to assure the success and acceptance of a new working environment, change monitoring is necessary. In the following paper, data was collected from employees working in the new working environment pilot study, M51. Employees completed a series of three working environment satisfaction questionnaires over a period of two years and data was analyzed by means of quantitative (structural equation modeling) and qualitative (Cohen’s kappa analysis) analyses. Results indicate a significant increase in employee satisfaction by focusing on the variables, identification and room atmosphere. By monitoring change through employee satisfaction analysis in a new working environment, researchers are able to accurately pinpoint specific elements of the environment and behaviors, which either require further attention, such as acoustic elements and telephone boxes, or that are functioning at an optimal level, like room climate.

Keywords: Change Monitoring, New Working Environments, Employee Satisfaction

Change Management: An International Journal, Volume 15, Issue 3, September 2015, pp.1-16. Article: Print (Spiral Bound). Published Online: September 28, 2015 (Article: Electronic (PDF File; 555.376KB)).

Melissa Promes

Doctoral Candidate, Real Estate Management, Facility Management, Corporate Security, BMW Group, Ludwigs-Maximilians-University, Munich, Munich, Bavaria, Germany