This paper investigates how consultants perceive their roles and contributions within client organizations. Series of interviews were conducted; that comprised of consultants with various professional backgrounds (e.g. change management, information technology, etc.) from the province of Quebec. The consultants were asked to comment on issues relating to their roles in the consultancy project and the determinants of success of the client-consultant relationship. Interview data were analyzed using an interpretive frame. The research findings reveal that consultants perceive their contribution and role positively and perceive themselves as change agents and knowledge transmitters. A long-term relationship built on trust and active communication is identified as the major determinant of success of the client-consultant relationship. The qualitative findings of the study add to, and help to support, earlier research findings on the question of how consultants perceive their roles and contributions within client organizations.
|Keywords:||Change Management, Consultancy, Role Theory, Qualitative Research|
Assistant Professor of Management, Management Department, American University of Sharjah, Sharjah, United Arab Emirates