Strengthening Information Finding and Re-finding Capabilities of Knowledge Workers for Effective Knowledge Management

By Abdus Sattar Chaudhry.

Published by Knowledge Management: An International Journal

Format Price
Article: Print $US10.00
Published online: March 21, 2016 $US5.00

A review of the information management behavior of knowledge workers in Kuwait indicated that they collect and receive information from a variety of sources. They keep selected information for future use by saving it in folders and linking through favorites and bookmarks. They were, however, not aware of the importance of personal taxonomies and categorization schemes for the organization of information. Their information management behavior shows that most of them are “pilers,” “filers,” and “spring cleaners.” While they use search and personal information management (PIM) tools to organize and manage information, saving information on different devices caused fragmentation of information. Workers were considering folder structure—a strategy of re-finding information—helpful to a certain extent. They expressed that training in information literacy (IL) at work would be helpful and suggested that IL should also include PIM to make it more effective for information re-finding.

Keywords: Information Finding, Information Re-finding, Personal Information Management, Personal Knowledge Management, Information Literacy at Work

Knowledge Management: An International Journal, Volume 16, Issue 1, March 2016, pp.13-23. Article: Print (Spiral Bound). Published online: March 21, 2016 (Article: Electronic (PDF File; 591.088KB)).

Dr. Abdus Sattar Chaudhry

Professor, Department of Library and Information Science, College of Social Sciences, Kuwait University, Kuwait, Kuwait, Kuwait