Knowledge management (KM) is an interesting issue in the information systems and technology (IST) research area. It not only concerns knowledge within organizations but also with technology that can support KM practice, such as knowledge management systems (KMS). The objectives of knowledge management, according to the authors in this area, are: knowledge sharing, conception and conversion of tacit to explicit knowledge, knowledge as value creation, and organizational learning. Efforts and the investment in this area are increasing but the revenue gain, in most cases, is intangible. For these reasons, the quality of these efforts needs to be assessed. The main question that this paper addresses is: How can we assess knowledge management and knowledge management systems quality? In order to produce answers to this question, we have made a literature review of the existing models of KM assessment and compiled the dimensions of quality. The Matrix of Quality Dimensions of Knowledge Management and Knowledge Management Systems presented in this paper and based on existing models is a tool to identify the dimensions of quality that could be used to assess KM and KMS. The dimensions identified have a large spectrum from organization culture to specific KMS requisites.
|Keywords:||Quality Assessment, Knowledge Management, Knowledge Management Systems|
PhD Student, Information Systems Department, University of Minho, Guimarães, Guimarães, Portugal
Associated Professor, Information Systems Department, University of Minho, Guimarães, Guimarães, Portugal