The Matrix of Quality Dimensions of Knowledge Management: Knowledge Management Assessment Models Review

By Tiago Pereira and Henrique Santos.

Published by Knowledge Management: An International Journal

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Article: Print $US10.00
Article: Electronic $US5.00

Knowledge management (KM) is an interesting issue in the information systems and technology (IST) research area. It not only concerns knowledge within organizations but also with technology that can support KM practice, such as knowledge management systems (KMS). The objectives of knowledge management, according to the authors in this area, are: knowledge sharing, conception and conversion of tacit to explicit knowledge, knowledge as value creation, and organizational learning. Efforts and the investment in this area are increasing but the revenue gain, in most cases, is intangible. For these reasons, the quality of these efforts needs to be assessed. The main question that this paper addresses is: How can we assess knowledge management and knowledge management systems quality? In order to produce answers to this question, we have made a literature review of the existing models of KM assessment and compiled the dimensions of quality. The Matrix of Quality Dimensions of Knowledge Management and Knowledge Management Systems presented in this paper and based on existing models is a tool to identify the dimensions of quality that could be used to assess KM and KMS. The dimensions identified have a large spectrum from organization culture to specific KMS requisites.

Keywords: Quality Assessment, Knowledge Management, Knowledge Management Systems

Knowledge Management: An International Journal, Volume 12, Issue 1, pp.33-41. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.106MB).

Tiago Pereira

PhD Student, Information Systems Department, University of Minho, Guimarães, Guimarães, Portugal

Tiago Pereira has a MSc in information systems, and is a Phd student in the Information Systems and Technology Doctoral Programme, in the dissertation phase. Tiago Pereira’s Master thesis theme was, “Security Technologies in the e-Vote”, 2006, and his research interests include: knowledge management and knowledge management systems, ontology engineering, and information systems and technology.

Assoc. Prof. Henrique Santos

Associated Professor, Information Systems Department, University of Minho, Guimarães, Guimarães, Portugal

Henrique Santos was born in 1960, Coimbra, Portugal and went to Coimbra University, where he studied Electronic Engineering (Computer Systems option) and obtain his degree in 1984. He obtained the MSc and Ph.D on Computer Engineering at University of Minho in 1988 and 1996, respectively. He is Associate Professor at Department of Information Systems, University of Minho and member of the Research Centre ALGORITMI of the University of Minho.