Factors Affecting Intention to Quit Among Welfare Workers: The Beneficial Effects of Job Resources

By Daria Sarti.

Published by Organizational Cultures: An International Journal

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Article: Print $US10.00
Article: Electronic $US5.00

Issues related to workers’ intention to quit are of great interest in consideration of the even more important role of Human Capital in modern economy. Relatively little is known of the relationship between intention to quit and job resources, even as a growing number of studies have been recently published linking job resources to individual outcome (e.g. job satisfaction and work engagement). Further, few works have focused on welfare workers in the current debate. The welfare sector in Italy is in large part managed by non-profit organizations. These organizations in the last decades have experienced high degrees of turnover and difficulties in retaining core workers. From this arises the concern for the antecedents of the intention to leave the organization. The purpose of this paper is to explore quitting behaviors of employees in welfare organizations by considering job resources as possible determinants of workers’ retention. The empirical part of the paper is developed with an analysis made through a questionnaire administered to a sample of 139 welfare workers in six Italian social cooperatives. The results of the hierarchical regression analysis reveled the importance of some job resources, such as career opportunities and training possibilities, in explaining the reduction in intention to leave the organization for these workers. This study offers suggestions for the promotion of employees retention in welfare sector.

Keywords: Intention to Quit, Job Resources, Welfare Workers

Organizational Cultures: An International Journal, Volume 12, Issue 1, pp.17-31. Article: Print (Spiral Bound). Article: Electronic (PDF File; 670.570KB).

Dr. Daria Sarti

Assistant Professor, Department of Business Administration, University of Florence, Florence, Italy

Daria Sarti is Assistant Professor of Organizational Behavior and Human Resource Management at the University of Florence (Italy). She received her Ph.D. in economics and management of firms and local systems in 2005. Her primary research interest is in knowledge management and sharing processes related to innovation and performance in SMEs. Her current research interests include human resource practices for employees’ engagement in the welfare sector.