The Managerial Dilemma in CIO Leadership - Part II: Case Studies and Implications

By Charles Davis and Charlene Dykman.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

This is the second in a set of two papers that examine CIO career success and problems due to variations in management style that arise from fundamental differences among the functioning areas within an information technology (IT) organization. When a candidate assumes the role of CIO, he or she arrives with a baseline of experiences from one of several IT functional areas accompanied by internalized paradigms, ideals, culture, and hard won views and understanding from that part of the organization that has shaped his or her experience. This heterogeneity of technical (and managerial) background fosters intractable managerial problems in CIO leadership for many business organizations.

Keywords: Management of IT, Chief Information Officer, Managerial Styles, Executive Leadership, CIO Success, CIO Failures, Participative Management, Quality Circles, Theory X, Theory Y, Theory Z

International Journal of Knowledge, Culture and Change Management, Volume 9, Issue 1, pp.163-172. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.182MB).

Dr. Charles Davis

Professor of Management and Information Systems, Cameron School of Business, University of St. Thomas, Houston, TX, USA

Charles K. Davis, Ph.D. Professional experience includes the following: Senior Manager, Deloitte & Touche; Vice President, Keplinger & Associates (Petroleum Engineering Consulting); Manager at Pullman Incorporated and at Occidental Petroleum Corporation; Systems Development across Europe and in Hong Kong with Chase Manhattan Bank; Operating Systems Research with IBM Corp.; Member, American National Standards Institute Technical Committee on Data Communications; and International Director of Research, Information Systems Audit and Control Association. Dr. Davis holds the PhD in Management Information Systems and Quantitative Management Science from the University of Houston, an MBA in both International Business and Organizational Behavior & Management from Columbia University, an MAT in Mathematics from Harvard University, and a BS in Mathematics from Oklahoma State University.

Dr. Charlene Dykman

Professor of Management and Information Systems, Cameron School of Business, Department of Management and Marketing, University of St. Thomas, Houston, TX, USA

Charlene A. Dykman, Ph.D. Professional experience: Senior Business Analyst - Pullman Corporation; Assistant Vice President - RepublicBank Houston; Manager of Information Systems Planning and Control - RepublicBank Houston; Co-Author of a Casebook on Information Systems; and Editor-in-Chief of the ‘Journal of Systems Management.’ Dr. Dykman holds the Ph.D. in Business Administration and the MBA from the University of Houston with a specialization in management information systems. Her faculty credits include teaching information systems, systems analysis and design, information resources management, and the social impacts of technology at both the graduate and undergraduate levels.


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