Acute care settings in health care require collaboration between numerous services to be effective. This case study discusses the experience of an external consultant brought in to facilitate a practice change for one service (Pharmacy) that affected the second service (Nursing). By using Change Management principles and flexible education approaches the project demonstrated the importance of setting goals, having strong communication, clear role boundaries, and the need for a defined exit process to ensure the internal staff affected by the practice change believe they have ownership of the change. The challenges of seeing the project through while remaining alert to and respectful of both services’ needs are also highlighted, along with the need for feedback and evaluation.
|Keywords:||Change Management, Communication, Role Boundaries, Education, Respect|
Consultant, Boston, Canada
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