Using Change Management to Effect a Practice Change in Two Distinct Services: A Case Study

By Faye Kingdon.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Acute care settings in health care require collaboration between numerous services to be effective. This case study discusses the experience of an external consultant brought in to facilitate a practice change for one service (Pharmacy) that affected the second service (Nursing). By using Change Management principles and flexible education approaches the project demonstrated the importance of setting goals, having strong communication, clear role boundaries, and the need for a defined exit process to ensure the internal staff affected by the practice change believe they have ownership of the change. The challenges of seeing the project through while remaining alert to and respectful of both services’ needs are also highlighted, along with the need for feedback and evaluation.

Keywords: Change Management, Communication, Role Boundaries, Education, Respect

International Journal of Knowledge, Culture and Change Management, Volume 9, Issue 3, pp.1-6. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.117MB).

Faye Kingdon

Consultant, Boston, Canada

An independent Consultant in Health Care; Faye has been involved in the Health Care system in both the USA and Canada. Prior to consulting, Faye worked for a decade in management roles in both the private, and not for profit sectors, in a wide variety of specialties. Change management is her passion when she is working, while personally she enjoys traveling, reading and following the sport of rowing.


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