Knowledge management is no longer the concern of just large corporations and as important to the sole operator as to the large. However, to date there has been relatively little research conducted into the application of strategic knowledge management in the context of small and medium-sized hotels. In order to fill that gap, an empirical investigation was undertaken through face-to-face, in-depth interviews with owners/managers in small and medium-sized hotels. The investigation has been focussed on the practices and surrounding issues in managing small and medium-sized hotels’ organisational knowledge. Based on the analysis of the interview data, this paper reports that there are four broad approaches to the way in which these hotels practise their knowledge management. Understanding differences among such approaches in the circumstances of the small and medium-sized hotels can help construct better intelligent enterprises through the development of their capacity in knowledge management.
|Keywords:||Knowledge Management, Strategy, Small and Medium-Sized Hotels|
RMIT University, Australia
School of Information Systems, Victoria University, Melbourne, Australia
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