Fostering Collaboration within an SME Services Organisation

By Udityasinh Gohil, Patricia Carrillo, Kirti Ruikar and Chimay Anumba.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

Literature suggests that it is important for the SMEs to develop collaboration with other organisations to develop capability and competence, and provide a complete service to the clients. The objective of this paper is to investigate the prospect of fostering collaboration within SME services organisations and the role of collaboration agreements. This paper describes how an SME Services Organisation developed a Collaboration Charter to use in lieu of their existing partnership agreement. The charter should help in developing sustainable partnerships and help in better communication within the collaborative network. It is envisaged that the outcome of this paper would help the collaborative network in putting forward the concerns and expectations of all parties involved in the collaboration. The Collaboration Charter should enable a system for regulating collaboration while retaining flexibility to effectively harness the differences among the different parties.

Keywords: Collaboration Charter, SME Collaboration, Communication, Sustainable Partnerships

International Journal of Knowledge, Culture and Change Management, Volume 9, Issue 4, pp.107-122. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.299MB).

Udityasinh Gohil

Research Engineer, Construction Management, Loughborough University, Loughborough, Leicestershire, UK

Udityasinh Gohil is pursuing a doctorate from Centre for Innovative and Collaborative Engineering (CICE) of Loughborough University. His research topic is Value Enhanced Collaborative Working (VECW) and is sponsored by a small management and advisory firm. His background is in Civil Engineering with a Master's in Construction Management. Before pursuing doctorate, he has worked as a quality engineer on a fast track civil project to construct a white goods manufacturing plant for LG electronics India. Udityasinh's research interest include collaboration, knowledge management, organisational alignment, management accounting and strategy exploration. He is specially interested in working with SMEs and developmental organisations.

Prof. Patricia Carrillo

Professor, Civil and Building Engineering, Loughborough University, Loughborough, Leicestershire, UK

Professor Patricia Carrillo graduated from the University of the West Indies in 1984 with a BSc in Civil Engineering. She then worked as a civil engineer in Trinidad for a client organisation and an engineering consulting company. In 1987 she won a British Council Scholarship to complete an MSc in Construction Management at Loughborough University of Technology. She returned to Loughborough University as a Lecturer in Construction Management in 1989. Her PhD was on Mergers and Acquisitions in the Construction Industry. She is Postgraduate Programme Director for the MSc in Construction Management and MSc in Construction Project Management programmes at Loughborough University. She is a Fellow of the Chartered Institute of Building (FCIOB), Past Chair of the East Midlands Branch of the CIOB, Chartered Engineer (CEng) and Fellow of the Institution of Civil Engineers (FICE). Her research interests are in the fields of Knowledge Management, Strategic Management, Mergers and Acquisition, Improving Business Performance and IT in Construction.

Dr. Kirti Ruikar

Lecturer in Architectural Engineering, Department of Civil and Building Engineering, Loughborough University, Loughborough, Leicestershire, UK

Dr Kirti Ruikar (BArch, MSc, EngD, ICIOB) is currently a Lecturer in Architectural Engineering in Dept. of Civil and Building Engineering at Loughborough University, UK. The focus of her Doctor of Engineering (EngD) research was to examine the business process implications of e-Commerce in Construction Organisations. Her research interests are in the fields of computer-aided design and engineering, ICT, knowledge and information management, strategic technology management, collaborative working environments, process improvements, e-readiness and electronic-business. Her research is widely publicised and she has over 40 publications in these fields. Recently, she has co-edited a book on e-Business in Construction (Wiley-Blackwell) and has authored 5 chapters in this book. She has been involved in several research projects. She has been the Guest Editor for the Journal of IT in Construction’s (ITcon) special issues on, E-commerce in Construction’ and ‘Technology Strategies for Collaborative Working’. Dr Ruikar is also an Associate Editor of the internationally reputed Journal of IT in Construction. She is a reviewer for several international journals.

Chimay Anumba

Professor and Head, Department of Architectural Engineering, The Pennsylvania State University, University Park, USA

Professor Anumba is currently Professor and Head of the Department of Architectural Engineering at Penn State University, USA. He is a past Chair of the European Group for Intelligent Computing in Engineering (EG-ICE). His research interests are in the fields of construction engineering, advanced engineering informatics, concurrent engineering, knowledge management, collaborative communications, and project management, in which he has over 400 publications. Professor Anumba’s work has received support worth over $30m from a variety of sources. He has also supervised 33 doctoral candidates and 16 postdoctoral researchers. In recognition of his substantial and sustained original contributions to the field of Construction Engineering and Informatics, Professor Anumba was awarded the higher doctorate degree of Doctor of Science, D.Sc., by Loughborough University in July 2006. In 2007, he was also awarded an Honorary Doctorate (Dr.h.c.) by Delft University of Technology in The Netherlands for outstanding scientific contributions to Building and Construction Engineering.

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