Encouraging the Use of Appropriate Communication Technologies in Managing ERP Implementation Projects

By Pierre-Majorique Léger, Luc Cassivi and Michael Wybo.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

Communication technologies are essential to effectively manage IT implementation projects. The objective of this paper is to analyse the influence of critical mass on the use of communication technologies in an ERP implementation project environment. Based on a survey conducted with participants of an ERP implementation project, Lou et al.’s model, which also includes perceived ease of use and usefulness, is tested for this particular context. The results of this empirical study show important differences in the use of different communication technologies during the project and more specifically on the determinants leading to the use of the technology by team members. This paper also presents practical means for ERP project managers to enhance communications between team members through the use of appropriate communication technologies.

Keywords: IT Project Management, ERP Implementation, Communication Technology

International Journal of Knowledge, Culture and Change Management, Volume 9, Issue 8, pp.19-32. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.354MB).

Pierre-Majorique Léger

Associate professor, HEC Montreal, Montreal, Quebec, Canada

Pierre-Majorique Léger is an associate professor in information technologies at HEC Montréal and director of the ERPsim Lab. He holds a PhD in industrial engineering from École Polytechnique de Montréal and has done post-doctoral studies in information technologies at HEC Montréal and NYU Stern. His research focuses on enterprise systems, diffusion in networks, the value of IT investments and electronic collaboration in supply chains. He is a co-creator of ERPsim, a simulation game to teach ERP concepts, which is now used in more than 50 universities worldwide and many Fortune 1000 organisations.

Luc Cassivi

Associate Professor, Department of Management and Technology, ESG Business School, University of Quebec in Montreal, Montreal, Quebec, Canada

Luc Cassivi is an associate professor in the Department of Management and Technology at the Université du Québec à Montréal, Canada. He received his Ph.D from École Polytechnique de Montréal, Canada and École Centrale de Paris, France. His research interests include information systems, innovation management and supply chain management.

Michael Wybo

Associate Professor, HEC Montreal, Montreal, Quebec, Canada

Michael Wybo is an associate professor in information technologies at HEC Montréal. He coordinates the MBA program in IT and returned to research and teaching after holding executive positions in Canadian and US software firms. His research interests include software sales and selection processes and IT services best practices. He received his PhD from the Carlson School at the University of Minnesota.

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