Technological Advancements and Change in Management of Tourism Destination Organizations

By Ali Sukru Cetinkaya.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

A tourism destination is a marketplace in which many different companies, large and small,compete against each other and at the same time collaborate in a restricted space. The products and services provided by individual tourism companies constitute a multi-optional offer for tourists. Guests are able to choose from a variety of products and services for such tourism functions as accommodation and catering. While the tourism companies are competing each other, individual suppliers are forced to work together at the level of the destination. Initially, they delegated the promotional activities for the destination to the local tourism organisation. The classical tourist offices are the oldest form of vertical co-operation in tourism. In many countries Destination Management Organisations (DMOs)form a hierarchical network.
Traditionally, these DMOs focus on destination internal tasks such as monitoring, planning, support in product creation and education as well as external tasks such as promotion and marketing. Yet, the diffusion of Information and Communication Technologies (ICT),and especially the enormous spread of the internet, enabled and encouraged DMOs to extend their activities by means of e-business. Following the remarks from above, destinations are some kind of virtual enterprises which require a lot of internal coordination and networking, apart from their external marketing oriented activities. Initially, DMOs’ limited their online tasks to marketing. This is deemed no longer sufficient as the consumer, once identified the proper product or service, and wants to book it. In many countries tourist boards are not in the legal position to do that. In order to overcome these limitations, tourist boards set up partnerships with private companies, or their own companies dedicated to these tasks. However, this raises the question of a changed financial model and competition with private companies performing similar tasks. This descriptive study seeks to determine the radical changes occurring in the management of DMOs due to the technological improvements in a theoretical framework.

Keywords: Destination Management Organizations, Management, Change, Information and Communication Technologies

International Journal of Knowledge, Culture and Change Management, Volume 9, Issue 8, pp.1-8. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.134MB).

Ali Sukru Cetinkaya

Assistant Professor, Tourism and Hospitality Management, Selcuk University, Silifke, Konya, Turkey

Mr. Ali Sukru Cetinkaya (PhD.) has over 5 years of industry experiance. He worked at İstanbul Hilton, Mersin Hilton, Kusadasi Pine Park and Istanbul Aksaray TUI Travel Agency. Cetinkaya has a special interest on Information Technologies, especially the effects of IT in the hospitality and tourism industry. He has many national and international researches targeting IT in tourism and hospitality industry. He holds Informatics Certificate (by Middle-East Technical University). He is a co-author of a text book named “Management in Hospitality and Tourism Organizations Under the Light of Information Technologies: An Informatics Viewpoint” (2003, Nobel Yayin Dagitim, Turkey, ISBN: 975 - 591 - 469 - 2). He is a co-outher of editor-managed research book named “Progress in Tourism Marketing” (ELSEVIER, London, 2006, ISBN: 0-08-045040-7). Cetinkaya is an editoral board member of internationally published journals of HOSTEUR (for Future Hospitality & Tourism Professionals, A student webzine from the International Council on Hotel, Restaurant, and Institutional Education) and Journal of Hospitality Marketing & Management (JHMM by Haworth Press Inc.). Cetinkaya has successfully accomplished four different EU funded Leonardo da Vinci Projects, and he has already attended two different EU funded and CEDEFOP organized Study Visits in United Kingdom and in Germany.

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