Knowledge Management in Jordanian Banks

By Abdallah AL-Shawabkeh and Anthony Tambyrajah.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

Arguably now, even more than in normal times, it is crucial for banks to leverage their knowledge resources so that they are able to respond to deal with the undoubted major strategic challenges that exist. This paper reports on a survey of the current performance of KM practices in credit risk management departments in banks in Jordan. The secondary objective is to compare the performance of KM practices between commercial and Islamic banks.
Data have been collected using a survey questionnaire, administered to staff at all levels in five major banks in Jordan. The construction of the questionnaire has been based on the concepts and framework of dynamic Multi-Criteria-Analysis/Critical-Success-Factors (MCA-CSF) model which was developed and presented previously (Tambyrajah and AL-Shawabkeh, 2007). The analytical approach is based on Multi-Criteria-Analysis (MCA), with the objective of producing vertical and horizontal hierarchies of Bank-KM performance indicators/indices, as well as an overall summary Bank-KM performance indicator. The various indicators for the five banks provide a multi-level picture of the KM-performance of the banks, which can be used either as a basis for a year on year monitoring of Bank-KM performance or to allow a bank to compare itself with its competitors.

Keywords: Knowledge Management, Credit Risk Management, Multi Criteria Analysis, Critical Success Factors, Banks in Jordan

International Journal of Knowledge, Culture and Change Management, Volume 9, Issue 9, pp.105-124. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.231MB).

Abdallah AL-Shawabkeh

PhD Student, CMS School, University of Greenwich, London, UK

1. My MSc project was “The usage of Data Mining in the Housing bank”. 2. Attended Bukman master class that was held in 1 Feb 2006 in Greenwich University. 3. Attended the third International Conference on Knowledge Management that was held in the University of Greenwich from 31st July – 2nd August 2006. The main topic of this conference was “Creating Collaboration Advantage through Knowledge and Innovation”. 4. Attended the International Conference on Knowledge Management (ECKM7) that was held in Spain-Barcelona, from 6th Sep. 07 to 7th Sept. 07. I presented a paper under the topic “Developing Indicators for Measuring KM Performance” 5. Published Paper under the topic: “Review of KDD & DM approaches in KM context”, this paper has been accepted from ISD international Journal, 2008.

Dr. Anthony Tambyrajah

Senior Lecturer, CMS School, University of Greenwich, London, UK


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