Managing Organizational Culture: The Use of Scenarios and Domain Memory in Organizational Mentoring

By Babajide Osatuyi, Francis Kofi Andoh-Baidoo and Jon Blue.

Published by The Organization Collection

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Article: Electronic $US5.00

Organizations use mentoring as a means for employees to share organizational culture and develop leadership qualities. A mentor relationship is said to exist in an organization when a more experienced employee (mentor) assumes the role of a guardian to another employee (mentee). This relationship assists mentees to build their social networks within the organization as mentors share their knowledge gained through years of experience. Benefits from mentoring have been shown to flow not only strictly between individuals involved, but also to the organization in general fostering mentor relationships. Some of the benefits include transfer of corporate culture, the provision of a deep sensing apparatus for top management, and the enhancement of the mentee’s career development. The mentoring process generates knowledge that can be captured and used by the organizational actors. The most important knowledge that the mentee gains from his or her mentor is that which is ingrained in the mentor’s mind, also called tacit knowledge. However, traditional memory information systems do not capture tacit knowledge. Although several initiatives have been proposed to foster mentor relationships in organizations, none of them address the capture of mentors’ tacit knowledge that can be used by others. In this paper, we present an organizational memory information system architecture that can facilitate the sharing of tacit knowledge in mentor relationships, develop employees and help imbed organizational culture. The architecture uses scenarios for capturing tacit knowledge and ontology for standardizing data from diverse knowledge sources. Additionally, the scenario-based ontology presents shared understanding of concepts among partners. We demonstrate how the architecture can be used to facilitate the building of leadership qualities (tapping into power lines). This leadership trait, which is tacit and difficult to explicate, has been found to enhance the success of an effective project manager. However, it has been ignored in both practice and research. Implications of this research for both theory and practice are discussed.

Keywords: Tacit Knowledge, Organizational Memory, Mentoring, Leadership Trait, Project Management, Culture

International Journal of Knowledge, Culture and Change Management, Volume 10, Issue 1, pp.573-588. Article: Print (Spiral Bound). Article: Electronic (PDF File; 898.326KB).

Babajide Osatuyi

PhD Candidate, Department of Information Systems, College of Computing Sciences, New Jersey Institute of Technology, University Heights, Newark, New Jersey, USA

Babajide Osatuyi is currently pursuing his doctorate degree in Information Systems at New Jersey Institute of Technology. His research interests are in Knowledge Management, Decision Support Systems,and Group Information Behavior.

Dr. Francis Kofi Andoh-Baidoo

Assistant Professor, Department of CIS and Quantitative Methods, College of Business Administration, University of Texas - Pan American, Edinburg, Texas, USA

Francis Kofi Andoh-Baidoo is an Assistant Professor in the Department of Computer Information Systems and Quantitative Methods at University of Texas – Pan American. He has a PhD in Business Administration with a major in Information Systems and a minor in Finance from the Virginia Commonwealth University in Richmond. His research interests are in Data Mining, Decision Support Systems, Knowledge Management, Electronic commerce and Information Security.

Dr. Jon Blue

Assistant Professor, Department of Accounting and MIS, College of Business and Economics, University of Delaware, 42 Amstel Avenue, 212 Purnell Hall, Newark, Delaware, USA

Jon Blue is an Assistant professor in the Department of Accounting and Management Information Systems at the University of Delaware. He received a PhD in Business Administration with a major in Information Systems and a minor in Management from the Virginia Commonwealth University in Richmond. His Primary interests are Healthcare Informatics, Decision Support Systems, and Information Systems Project Management.

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