Knowledge Management: Using Feedback from Performance Metrics to Improve Strategic and Tactical Plans

By Roxanne Helm Stevens and Jorge Saint-Germes.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

In today’s business portal, knowledge management is a critical element in every enterprise. Knowledge management has the potential to develop strategic advantage and enhance the performance of an organization in terms of productivity and business process efficiency. Hence, organizations are contributing significant resources to knowledge management; investing in information location and implementing knowledge management processes and systems. However, most of these processes and systems focus only on knowledge management and omit the critical element of change management.
At times, knowledge management is implemented without consideration to business requirements or in conjunction with change strategies. Implementing knowledge management processes and systems can have significant positive or negative impact to business environment. In this paper, the results of other researchers, in the same area, are analyzed from both the theoretical and practical framework. Additionally, the authors identify and analyze critical success factors in implementing knowledge management portals and propose a model which incorporates both knowledge management and change management.

Keywords: Knowledge, Knowledge Management, Organizational Development, Change Management, Organizational Culture

International Journal of Knowledge, Culture and Change Management, Volume 10, Issue 1, pp.441-454. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.870MB).

Dr. Roxanne Helm Stevens

Chair, Master of Arts in Management, School of Business and Management, Azusa Pacific University, Azusa, CA, USA

Roxanne Helm-Stevens joined Azusa Pacific University in 2000 as an Instructor in the School of Business and Management for both the Undergraduate and Graduate Programs. Through her dedication to excellence, she has acquired a reputation as a gifted instructor. Her university course evaluations are some of the best in the School of Business and Management and in the top five percent of the university. Her students laud her creative and inspirational approach to teaching. She is quite adept at infusing interactive teaching into a variety of pedagoligical formats—small group, lecture, cooperative learning, large undergraduate classes, etc. According to her students, she excels as an instructor. Consequently, her classes are very popular. Her commitment to excellence combined with her teaching effectiveness, has lead to increased responsibilities within the department. She serves on the Teaching Best Practices and Assessment committee. And, most recently, she has played a significant role for the School of Business and Management by taking the lead on several course development projects. Roxanne Helm completed her Master of Business Administration degree with concentrations in Leadership and Human and Organizational Development at Azusa Pacific University. She is currently pursuing her doctorate in Strategic Management from Alliant International University. Active in her field, Roxanne has received certifications from the International Society for Process Improvement (2003) and also the American Society for Training and Development (2000).

Jorge Saint-Germes

MBA Graduate, School of Business and Management, Azusa Pacific University, Azusa, CA, USA

Jorge Saint-Germes is a Lead Quality Engineer for Eaton Aerospace Group Hydraulic Systems Los Angeles. Jorge has an extensive experience in Operational Excellence Quality and Manufacturing Operations. In recognition of successfully completing all requirements for Design for Six Sigma, Eaton awarded Jorge Saint-Germes with the Green Belt Certification. He received his BSME from Moscow State Technological University in 1990 and his MBA form Azusa Pacific University in 2009. Jorge is a senior member of the American Society for Quality and holds certifications in Quality Engineering and in Management of Quality and Organizational Excellence.

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