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Levels of Communication Apprehension at a Community College

By Rosemary K. Degner.

Published by The Organization Collection

The purpose of the quantitative correlational study was to explore the relationships between communication apprehension and the organizational structure of a Texas community college. The two survey instruments were the Personal Report of Communication Apprehension–24 and a demographic questionnaire. Participants self-reported feelings about communicating with other people in four contexts: conversations, groups, meetings, and public speaking. Participants included 111 leaders and employees throughout the organizational structure. ANOVA and post hoc statistical analyses resulted in the acceptance of the alternative hypothesis and indicated a significant relationship does exist between levels of communication apprehension and the community college’s organizational structure. Statistically significant group mean differences (p = .006) were determined for overall communication apprehension score (dependent variable) and employment position (independent variable). The mean overall communication apprehension score for support staff (mean = 69.02) was significantly greater than the overall score for middle line, operating core, and technostructure. Statistical tests including chi-square analysis and linear regression provided additional demographic findings beyond the hypotheses and scope of the current study. Recommendations for future research include a continuation of communication apprehension research in organizations. Knowledge about the prevalence and levels of communication apprehension might help leaders, scholars, and practitioners create new models to improve organizational communication and performance.

International Journal of Knowledge, Culture and Change Management, Volume 10, Issue 2, pp.155-164. Article: Print (Spiral Bound). Article: Electronic (PDF File; 891.739KB).

Dr. Rosemary K. Degner

Faculty, Speech Department, Blinn College, Bryan, Texas, USA