Innovation in the telecommunications industry is usually based on the contribution of a wide variety of actors, and the integration of innovations along the value chain. This falls into the logic of Open Innovation and requires specific competencies to manage associated knowledge and to integrate it into a coherent, successful product, i.e. innovation. Nonetheless, more seldom than often, knowledge management approaches in telecommunications companies fail to properly address the innovation challenges, and the integration in a final innovative product is turned difficult. Some firms do not even have an articulated knowledge management approach, thus there are serious doubts on how they manage to innovate in an efficient and successful way. Our paper looks to increase comprehension on knowledge management practices for innovation in the Portuguese telecommunications industry, and therefore answer the following questions:
(1) What are the knowledge management approaches in the telecommunications industry?
(2) How do these approaches contribute to the development of successful innovative products?
|Keywords:||Knowledge Management, Innovation, Telecommunication Industry, Multiple Case Study|
Student, Departament of Economics, Management and Industrial Engineer, University of Aveiro, Aveiro, Portugal
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