We Will be Watching You: Workplace Surveillance and Employee Privacy

By Ulrike Hugl.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

On the one hand, surveillance technologies are more and more infiltrating the employees’ workplace; on the other hand, recently employees’ privacy issues have received considerable attention. Widely reported data protection scandals of well-known companies have led to an increased public awareness concerning employee privacy. Monitoring of employees is nothing new, but within the last years, effectiveness and techniques of observations changed in a dramatic way. Employers monitor for example Web connections, email communications and use camera surveillance and location tracking. First, this paper aims on an analysis of current workplace surveillance issues such as concepts, technologies and relevant studies; second, on related privacy approaches and effects on workplace monitoring as well as managerial implications. Among others, findings of this review show that the question of balancing the employer-employee relationship generates diverse implications on workplace surveillance and related aspects of employee privacy.

Keywords: Workplace Surveillance, Surveillance Technologies, Employee Privacy, Employer-employee Relationship, Managerial Implications

International Journal of Knowledge, Culture and Change Management, Volume 10, Issue 6, pp.117-132. Article: Print (Spiral Bound). Article: Electronic (PDF File; 665.651KB).

Dr. Ulrike Hugl

Assistant-Professor Doctor, Department of Accounting, Auditing & Taxation, Innsbruck School of Management, University of Innsbruck, Innsbruck, Austria

Ulrike Hugl studied economic and social sciences/business administration at the University of Innsbruck. Honours: “Michael-Lehmann-Preis” for a highly qualitative and innovative work and “Nestlé-Preis für Wirtschaftswissenschaften” (“Nestlé Award for Business Administration for the best Austrian dissertation in business administration”). Industry affiliations: positions in the fields of personnel development, organization and marketing. University affiliations: Department of Public Sector Management (University of Innsbruck); concept development and project coordinator of an entire university reform project (together with the chairman of the Senate, University of Innsbruck); project manager and lecturer at the University of St. Gallen, Switzerland (Department for Information Management); guest professor at Portland State University (Portland, Oregon); currently/ongoing: Department of Accounting, Auditing and Taxation (University of Innsbruck). Research and consulting experiences: upcoming technologies/innovations and privacy/information security issues; organizational and personnel development in connection with new technologies/innovations; learning methods and processes.

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