Towards a Federated Architecture for Change Management: Lessons Learned from Quality Management and other Management Areas

By Frank Habermann.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

In the past, federated concepts have proven successful for coping with key business challenges such as quality management, customer relationship management, performance management and talent management. All these management disciplines show several common characteristics: (1) They focus on core business objects (i.e. quality, customer relations, performance, talent, etc.) that are, (2) socially influenced, abstract, multi-dimensional and thus hard to measure, and they (3) do not belong to a single (vertical) business line but instead, (4) have many (horizontal) instances, and (5) the strategic relevance is widely accepted. The same is true for change management! This paper will therefore explain how the institutionalization of change management can benefit from the above listed concepts, technologies and experiences. Particularly common management myths will be discussed. Consequently, this paper proposes a federated framework for managing change. The federated approach implies an open and modular “community of change” whereby the members maintain autonomy whilst being part of the federation. Since federation in contrast to integration accepts existing political, cultural, organizational and technical boundaries, the outlined concept does not require a big bang or sophisticated feasibility study, it can start directly, driven by local business needs and urgent challenges.

Keywords: Management Myths, Change Management, Enterprise Architecture, Virtual Organization, Organizational Memory System, Business Process Management

International Journal of Knowledge, Culture and Change Management, Volume 10, Issue 11, pp.93-106. Article: Print (Spiral Bound). Article: Electronic (PDF File; 676.068KB).

Prof. Dr. Frank Habermann

Managing Director, Board, Becota - The Berlin Consulting & Management Association, Berlin, Berlin, Germany

Frank Habermann has more than fifteen years academic and professional experience in knowledge management, organizational development and business process management. From 1994, he was a senior researcher at the German Institute for Artificial Intelligence at Saarland University ( as well as a Visiting Professor at Michael Smurfit Graduate Business School in Dublin, Ireland ( From 2000 to 2008 he worked in several top management positions for IMC AG (, Europe’s leading full service provider for e-learning. For the European Foundation of Management Development in Brussels ( he supervised the certification of ICT-based educational programs for international Corporate Universities and Business Schools. Early 2009 Frank Habermann founded Becota – The Berlin Consulting and Talent Association ( In summer 2009, Frank Habermann has been appointed as a Professor for Business Process Management at the Berlin School of Economics and Law ( His current research focuses organizational learning and change management.


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