Recognition Practices at Work: A New Psychometric Measure and Implementation Guidelines

By Maxime Paquet, Ana Gavrancic, François Courcy, Serge Gagnon and Marie-Anick Duchesne.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Despite a continuous focus on work recognition in professional and academic literature, only a few researchers have published on this management practice. Measurement tools are scarce and clear guidelines to successfully implement these practices are even scarcer. Thus, for managers who wish to improve their organization’s recognition practices, it is very difficult to find out which key actions should be prioritized to make sure that chosen practices are adequate and efficient.
This paper attempts to address those preoccupations by presenting a new measurement tool that has been developed and validated by the Research and Intervention Centre for Healthy Workplaces. In addition to the presentation of the questionnaire’s properties, its usage in day-to-day management and a combination of success factors from the scientific literature and field experiments will also be discussed.
With the objective to use evidence-based data and translate it in simple recommendations, recent results from our research projects will be presented. These results shed light, among other variables, on an intergenerational perspective of work recognition, and its links with work climate.

Keywords: Recognition, Measurement, Work Climate

International Journal of Knowledge, Culture and Change Management, Volume 10, Issue 12, pp.1-16. Article: Print (Spiral Bound). Article: Electronic (PDF File; 675.198KB).

Dr. Maxime Paquet

Co-Principal Investigator, Research and Intervention Centre for Healthy Organizations, Research and Intervention Centre for Healthy Organisations (CRISO), McGill University Health Centre, Montreal, Quebec, Canada

Maxime Paquet, Ph.D. is co-principal investigator at CRISO. He is an expert in research and advanced quantitative methods. He also contributes to action learning programs for leaders and the continuous improvement of work climate and recognition practices for managers and their teams. Research and Intervention Centre for Healthy Organisations (CRISO), McGill University Health Centre, Quebec, Canada.

Ana Gavrancic

Organizational Development Consultant, Research and Intervention Centre for Healthy Organizations, CRISO, McGill University Health Centre, Montreal, Quebec, Canada

Ana Gavrancic, M.Ps., D.Ps (cand.) is a consultant in organizational psychology. She works with healthcare teams in order to improve working conditions, harmonize relations among professionals and support implementation of new organizational cultures. Mrs. Gavrancic is particularly interested in the added value brought by different forms of diversity and has contributed to several scientific and professional publications on this subject. CRISO, McGill University Health Centre, Quebec, Canada.

François Courcy

Department of Psychology, University of Sherbrooke, Montreal, Quebec, Canada

François Courcy, Ph.D. is an associate professor at the Department of Psychology of the University of Sherbrooke. He is also an industrial and organizational psychologist, member of the American Psychological Association (APA) and the Society for Industrial and organizational psychology (SIOP). Since the past decade, his researches have contributed to a better understanding of the organizational risk factors of personnel deviance, well-being and performance. He also occasionally leads personnel training activities on these subjects in different organizational settings. Department of Psychology, University of Sherbrooke, Quebec, Canada.

Serge Gagnon

CRISO, McGill University Health Centre, Montreal, Quebec, Canada

Serge Gagnon, Ph.D. is the associate director of CRISO. He has 30 years of experience as a consultant in organizational development. In the last 10 years, he has implemented action-research measurement and work climate improvement processes for a large number of public organizations. He is a specialist in organizational diagnostics and management of complex change, and provides coaching in change management to executives and their management teams. CRISO, McGill University Health Centre, Quebec, Canada.

Marie-Anick Duchesne

CRISO, McGill University Health Centre, Montreal, Quebec, Canada

Marie-Anick Duchesne, B.Sc. is counsellor and program coordinator, acts as facilitator within teams focused on improving communication and recognition practices. CRISO, McGill University Health Centre,Quebec, Canada.

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