This article discusses the use of information sources by managers and professionals in Canadian health service organizations (ministries, regional health authorities and hospitals). The selection of sources of information was inspired by the OECD methodology used in innovation surveys in the services and manufacturing sectors. They were divided into four categories of sources: internal sources of information, external sources, research sources and other available information sources. The analyses were based on the survey of 942 respondents. We performed factorial analyses which classified the information sources in four exclusive and distinct groups: research sources; conferences and seminars; internal sources and clinical guidelines. The results stressed out a more intensive use of internal sources of information and a lower frequency of utilization of research sources. The results obtained from the tests of comparison of means show that managers’ and professionals’ choice to use a specific information source varies according to their education level and according to their professional status when choosing among research sources and internal sources of information. The article also underscores the importance of contextual factors in defining the managers’ and professionals’ choice of sources and confirms the results of past studies demonstrating that the internal sources of information are the most frequently used sources by managers and administrators.
|Keywords:||Sources of Information, Knowledge, Research Results, Health Service Organisations|
Assistant Professor of Management, Management, Marketing and Public Administration Department, American University of Sharjah, Sharjah, Sharjah, United Arab Emirates
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