Improving Quality Rather than Feeding the Fads: A Framework for Quality Management in Higher Education

By Tibor Csizmadia, Ágnes Balogh, Eszter Bogdány and Reka Polak-Weldon.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

There is a growing pressure on higher education institutions for implementing quality management mechanisms and improving their quality. Efforts in this direction are hindered by the lack of an agreed quality management model. Management fads diffused into academia and then almost all of them were abandoned. The objective of this paper was to develop a framework for higher education institutions that fits their characteristics rather than feeding the fads. It seeks to establish where there is common ground and where the differences exist in some well-known quality management models (ISO, TQM, EFQM) based on quality management framework developed here. While the proposed elements of framework for academic quality management outlined in the article will require further development and evaluation, it provides an initial and necessary framework for synthesising existing knowledge, and suggesting valuable direction for related research.

Keywords: Quality Management Models, Quality Management System, Education Quality

International Journal of Knowledge, Culture and Change Management, Volume 11, Issue 5, pp.163-178. Article: Print (Spiral Bound). Article: Electronic (PDF File; 865.677KB).

Dr. Tibor Csizmadia

Associate Professor, Department of Management, University of Pannonia, Veszprém, Veszprém, Hungary

Tibor Csizmadia studied Engineering Management at the University of Pannonia. Presently he is an associate professor at the Department of Management and teaches quality management, managerial decision-making and quantitative methods to graduate and post graduate students. His Ph.D research focused on the question of how higher education institutions responded to governmental reform, and which organisational characteristics influenced quality management implementation among higher education institutions and how these differences can be explained. He did his Ph.D research at the University of Twente – CHEPS – in the Netherlands. He has published several articles and is continually participating in international conferences as a speaker in his main research area.

Dr. Ágnes Balogh

Assistant Professor, Department of Management, University of Pannonia, Vesprem, Veszprém, Hungary

Agnes Balogh is an assistant professor at the Department of Management at the University of Pannonia, teaching business communication, human resources management and holding job socialisation trainings at both undergraduate and graduate levels. Her current research interests include cultural intelligence and the human management side of organisational and change management. She is an active member of the Communications Subcommittee of the Hungarian Academy of Sciences. She recently presented her research findings on the effects of early socialisation on students’ scholastic performance at the World Knowledge Management Conference. Recently she co-authored an article, Knowledge Management and Competitiveness through a Cultural Lens, in The Capital of Intelligence-the Intelligence of Capital. In addition to her academic activities, she also runs communication and conflict resolution trainings for corporate clients on a regular basis.

Eszter Bogdány

PhD Candidate, Department of Management, University of Pannonia, Veszprém, Veszprém, Hungary

Eszter Bogdány holds a BA in Human Resources Management (University of Pannonia, 2007), and a Master degree in Leadership and Administration (University of Pannonia, 2010). During her studies she participated in the work of a research group focusing on change management. She also presented at several conferences (Knowledge Management in Organizations, 2010; and The Challenge of Maintenance International Conference, 2010). Currently, she undertakes a Ph.D program at the Doctoral School for Management and Applied Economics since September 2010. Her research focuses on transmission of the roles of leaders and owners in Hungarian SMEs.

Reka Polak-Weldon

Lecturer, Department of Accounting, University of Pannonia, Veszprém, Hungary

Réka Polák-Weldon holds an MA in Human Resources Management (University of Pannonia, 2010). During her studies she became involved in the work of a research group focusing on change management. She also presented papers at international conferences (InTourism Conference, 2010). Currently, she undertakes a Ph.D program at the Doctoral School for Management and Applied Economics since September 2010. Her research focuses on the impacts of isomorphic change processes on the various constituents of organizational structures in subsidiaries of multinational companies.

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