‘Leaders on Duty’: Managerial Competencies Serving Workers’ Satisfaction

By Eszter Bogdány, Gabriella Cserhati and Reka Polak-Weldon.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

The change management literature focusing on change management practices in large companies is well covered. Although, when it comes to small and medium size enterprises in Hungary (SME) there is less practical and theoretical research available. The roles of SME managers are determined by strict rules. As a result, special manager competencies are needed to raise satisfaction related to the implementation phase of the change process. In order to remain competitive in the long run, it is inevitable to respond and adapt to change in an adequate way. The article provides a comparative analysis through the method of case study and competency analyses by examining the successful change processes of two SMEs. The focus of the research is the managerial competencies of the change leaders. Beyond change leader competencies defined by Carnall some additional competencies were also identified.

Keywords: Change Management, Hungarian SME, Change Leader, Competencies

International Journal of Knowledge, Culture and Change Management, Volume 11, Issue 6, pp.65-78. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.470MB).

Eszter Bogdány

PhD Candidate, Department of Management, University of Pannonia, Veszprém, Veszprém, Hungary

Dr. Gabriella Cserhati

Senior Lecturer, Department of Management, University of Pannonia, Veszprém, Hungary

Gabriella Cserháti studied Tourism Management and Economics at the University of Pannonia and acquired a Ph.D. degree in the Doctoral School for Management and Applied Economics. Her Ph.D research focused on the approaches of project success of international sport event projects. Currently she is engaged in the study of project success, furthermore in the analysis of organizational change projects. Between 2006 and 2007 she carried out an international research in Germany as a scholar of the Bavarian Academic Centre. In 2008 she won the International Student Paper Award on the Happy Projects international project management conference in Vienna.

Reka Polak-Weldon

Lecturer, Department of Accounting, University of Pannonia, Veszprém, Hungary

Réka Polák-Weldon holds an MA in Human Resources Management (University of Pannonia, 2010). During her studies she became involved in the work of a research group focusing on change management. She also presented papers at international conferences (InTourism Conference, 2010). Currently, she undertakes a Ph.D program at the Doctoral School for Management and Applied Economics since September 2010. Her research focuses on the impacts of isomorphic change processes on the various constituents of organizational structures in subsidiaries of multinational companies.

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