Careless Conversations, Costly Mistakes: Coercive Managers and Organisations in the Litigious Spotlight

By Alexander Kouzmin, Stewart Hase and Shankar Sankaran.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Careless conversations on the part of managers to each other and to other employees have an enormous human resource cost to organisations and, emotionally, to those involved.

Keywords: Careless conversation, Workers compensation, Sick leave, Organisational ineffectiveness, Job stress, Psychological contract, Emotional intelligence, Corporate citizenship

International Journal of Knowledge, Culture and Change Management, Volume 5, Issue 1, pp.97-104. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.898MB).

Prof Alexander Kouzmin

Professor Alexander Kouzmin teaches courses in Strategic Management and Critical Issues in Management and supervises PH.D/DBA candidates. He has published more than 265 research papers and book chapters. He is a founding Co-editor of Blackwell’s international Journal of Contingencies and Crisis Management, published quarterly since March 1993. Since 1994, he has been listed with Who’s Who in Australia and, since 2000, with The International Who’s Who in Management Sciences

Dr Stewart Hase

Stewart Hase is a psychologist with an interest in work, and work and learning. He is fascinated by processes within organisations and particularly by expressions of intrapsychic phenomena and how to use psychotherapeutic methods to address them.

A/Prof. Shankar Sankaran

Professor Sankaran teaches knowledge management to MBA students and supervises doctoral students researching in the area of knowledge management. He also assists organisations implementing knowledge management as part of his research portfolio. Prior to joining academia he was a Director of Engineering at the regional headquarters of a Japanese multinational company.


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