Preparing for Privatisation? Emotion and Client Service in the Public Sector
This paper explores the use of emotions by workers in a public sector agency as a coping strategy, and its subsequent cooption by management to control worker behaviour and performance.
||Emotional labour, Customer service, Public sector, Control
International Journal of Knowledge, Culture and Change Management, Volume 5, Issue 2, pp.39-46.
Article: Print (Spiral Bound).
Article: Electronic (PDF File; 874.005KB).
Teaches and researches in industrial relations, health and safety, labour history and management. Currently engaged in research in construction industry health and safety.
There are currently no reviews of this product.
Write a Review