Reaping the Fruits of Knowledge Management Programmes: Can they be Tasted?

By Yusra Mouzughi, Gillian Wright, David Bryde and Ann Thorne.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

This paper reviews he literature on the reasons why organisations introduce KM initiatives and explores the tools used to measure returns from these programmes.

Keywords: Knowledge Management, Measurement, Objectives for knowledge management

International Journal of Knowledge, Culture and Change Management, Volume 5, Issue 4, pp.125-132. Article: Print (Spiral Bound). Article: Electronic (PDF File; 869.896KB).

Mrs Yusra Mouzughi

Liverpool John Moores University, United Kingdom. a senior lecturer in Project Management and is currently undertaking a PhD in Knowledge Management in the Financial Services Industry in the UK. Her main interests are knowledge sharing and critical success factors for knowledge management. Her professional background is in the insurance sector where she has over seven years experience.

Prof Gillian Wright

Executive Director of Research and Chair of Strategic Marketing at the Business School at Manchester Metropolitan University. Her research is concerned with the effective management of quality, knowledge and customer focus. Her professional background is in market research in the pharmaceutical industry and market analysis in electronics. Her research on quality in customer focused service management has been widely published and she has been a Visiting Fellow of the Nuffield Institute for Health since 1995.

David Bryde

currently reader in operations management at Liverpool John Moores University and Head of Research and Doctoral Studies in the School of Management. He is an experienced researcher, consultant and teacher at executive, masters and undergraduate level. He has published his research in various academic journals and books. Prior to joining Liverpool JMU he worked in a number of technical support roles for Metier Management Systems - suppliers of Artemis project management software. After leaving Metier he joined ICI, working as a project manager in a group specialising in Computing and Telecommunications projects.

Dr Ann Thorne

Director of Learning and Development for the Faculty of Business and Law at LJMU. Current research focuses on the management of change and the impact of managers and leaders on the change process. She also researches in the areas of leadership, management and HRD. Ann is a co-founder of the University Forum for HRD (major international network for HRD academics and practitioners). She has designed and taught on a range of open and in-company postgraduate programmes. Ann is a member of the strategic group currently bidding to run the new Subject Centre for business management accountancy and finance.

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