A Hierarchy of Performance Measurement in a Shared Services Business Environment

By Aart Leendert Boessenkool, Tn van der Linde and Stephen Kruger.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Effective performance metrics and measures integrated into organisational vision enables a shared services business unit to provide increased value for an organisation.

Keywords: Shared Services, Performance Metrics & Measures, Organisational Vision, Organisational Value Creation

International Journal of Knowledge, Culture and Change Management, Volume 5, Issue 7, pp.171-186. Article: Print (Spiral Bound). Article: Electronic (PDF File; 2.418MB).


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