Successful Cross-Cultural Communication During Major Change
Good change management needs to include an understanding of how to communicate effectively across cultures. This paper provides an approach to change communication that includes a framework for analyzing cultures.
||Change Management, Communication, Culture
International Journal of Knowledge, Culture and Change Management, Volume 5, Issue 8, pp.185-194.
Article: Print (Spiral Bound).
Article: Electronic (PDF File; 1.963MB).
Deborah Barrett currently teaches leadership communication, change management, change communication, management consulting, working on global and virtual team, and negotiations at a distance. Deborah's approach to change communication has developed over her years of teaching but has been most influenced by her years as a consultant working independently and for McKinsey and Company and Hill and Knowlton. Her consulting work includes developing major change programs, designing and conducting vision/strategy development programs, creating communication strategy for mergers and acquisitions, and developing internal communication improvement programs. She has coached many senior level executives, including CEOs of major corporations, in writing, speaking, interpersonal skills, and change management. Deborah has recently finished writing a book called Leadership Communication (McGraw-Hill, January 2005). In addition, she has published articles in professional journals and presented papers at professional conferences around the world on communication ethics, change communication, employee communication, intercultural team communication, virtual teams, PowerPoint, effective MBA communication, and leadership communication. She serves on the Editorial Board of the Business Communication Quarterly and of Education Review of Business Communication and is the Chair of the Association for Business Communication's AACSB Liaison Committee. Her B.A. in English and speech and her M.A. in English are from the University of Houston, and her Ph.D. in English is from Rice University.
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