Examining Culture at Work: The Pedagogy of a Culture of Efficiency in Incoming Call Centres

By Margaret Crouch.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Keywords: Cultural Work-based Communities, Informal Learning, Performance Management

International Journal of Knowledge, Culture and Change Management, Volume 4. Article: Print (Spiral Bound), ISSN: ISSN 1447-9524, MC04-0065-2004. Article: Electronic (PDF File; 199.794KB), ISSN: ISSN 1447-9575, MC04-0065-2004.


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