Service organizations are developing customer-intimate, co-production relationships in an attempt to enhance the quality and acceptance of services and promote the development of long-term business relations.
|Keywords:||Client Relationship Management, Project Management, Interorganizational Trust|
International Journal of Knowledge, Culture and Change Management, Volume 4. Article: Print (Spiral Bound), ISSN: ISSN 1447-9524, MC04-0007-2004. Article: Electronic (PDF File; 236.293KB), ISSN: ISSN 1447-9575, MC04-0007-2004.
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