The Role of Metaphors in Managing Knowledge for Organisational Change: A Case Study from the Water Industry
This paper shares the initial stages of a water company's redesign process in which metaphors played a key role in generating, capturing and sharing organisational knowledge.
||Organisational Change, Metaphors, Knowledge Generation, Knowledge Capture, Knowledge Sharing, Knowledge Utilisation
International Journal of Knowledge, Culture and Change Management, Volume 6, Issue 4, pp.19-28.
Article: Print (Spiral Bound).
Article: Electronic (PDF File; 2.043MB).
Dr Gillian Ragsdell is a Lecturer in Knowledge Management in the Department of Information Science at Loughborough University, United Kingdom. She combines her industrial experience with her academic interests to build on the relationship between the theory and practice of knowledge management. Her origins in systems thinking and creative problem solving have proved particularly effective in the generation and sharing of knowledge. Action research projects have taken her into various organisations; recent examples include organisations from the voluntary sector, the water industry and the military.
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