Towards Knowledge Management for Explorers: The Case of the Brisbane Airport Corporation

By Greg Timbrell, Marcus Foth and Greg Hearn.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Studying the corporate culture and management of a company as successful as BAC holds important insights. This paper discusses key characteristics which impact on BAC’s knowledge management strategy.

Keywords: Knowledge Management, Aviation Industry, Relationship Management, Outsourcing

International Journal of Knowledge, Culture and Change Management, Volume 6, Issue 6, pp.97-104. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.952MB).

Dr Greg Timbrell

Dr Greg Timbrell is based at Queensland University of Technology researching, teaching and consulting in the following areas : Knowledge Management (specialising in corporate knowledge strategy, service industries, call centres, and medical decision making), Enterprise Systems (lifecyle issues), Outsourcing, and IT Professional Services / Consulting Firms. He has published extensively across a number of disciplines and presented his work in Australia, Europe and North America. Dr Timbrell coordinates professional continuing education provided by the Faculty of Information Technology at QUT. Prior to becoming an academic he held senior positions in consulting firms and government departments.

Dr Marcus Foth

Dr Marcus Foth is an Australian Postdoctoral Fellow with the Institute for Creative Industries and Innovation at Queensland University of Technology (QUT), Brisbane, Australia. Marcus’ research interest is at the intersection of people, place and technology. He is pioneering new development approaches towards interactive social networking systems informed by community, social and urban studies and employing human-centred and participatory design methods. His doctoral thesis entitled Towards a Design Methodology to Support Social Networks of Residents in Inner-City Apartment Buildings delivered advanced understandings in new media, interaction design, sociology, urban studies and community informatics. Marcus is leading the technical refinement of network action research and its appropriation to the context of social networks in urban neighbourhoods. He helps to build bridges between new media and new urbanism theories and promotes cross-disciplinary relationships and exchange. Marcus is also a sessional tutor and lecturer in the Creative Industries Faculty, and web designer and information architect of several commercial and community web projects. His online resume is available at

Prof. Greg Hearn

For more than 10 years, Greg Hearn has been a national leader in assessing the effects and outcomes of new digital technologies. His consulting and research has focused on the cultural impacts and opportunities of global communication networks for a range of organisations and industries. In 1994, Hearn was a consultant to the Broadband Services Expert Group, the national policy group that formulated Australia's foundation framework for the information superhighway. He was also involved in high-level consultancy and applied research with organisations including British Airways and many Australian government agencies, focusing on adaptation to new media technologies. He has authored or co-authored more than 16 major industry reports. Hearn has also worked internationally, and has been a visiting fellow at Brunel University's Centre for Research in Innovation, Culture and Technology in the UK, and Cornel University in the US. From 1990 to 1996, Hearn was assistant director of QUT's Communication Centre, and led many research project teams and successfully negotiated and executed industry research. In 1999, he received the Henry Mayer Prize for writing the most provocative theoretical article in the Australian Journal of Communication.


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