Knowledge Management Application in Hotels

By Grace C.L. Chien, Cathy Hsu and Rob Law.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

This study aimed at identifying what KM can do for hoteliers and why hoteliers should adopt KM and build knowledge assets to remain a competitive position in the marketplace.

International Journal of Knowledge, Culture and Change Management, Volume 3. Article: Print (Spiral Bound), ISSN: 1447-9524, MC03-0013-2003. Article: Electronic (PDF File; 109.271KB), ISSN: 1447-9575, MC03-0013-2003.

Ms. Grace C.L. Chien

I come from Taipei, Taiwan. Prior to joining School of Hotel & Tourism Management at the Hong Kong Polytechnic University as a full-time PhD student in September 2002, I taught in hotel and restaurant management in Diwan College of Management, Tainan County, Taiwan. I received my B.S. and M.Sc. degrees in Hotel, Restaurant, and Institution Management from Iowa State University, Ames, Iowa, U.S.A. My current research focus is on knowledge management applications and intangible assets assessments in the hotel context. Backed by industry experience, formal education, and research interest, my goal is to serve as a successful and professional educator and researcher in the hospitality field.

Professor Cathy Hsu

Prof. Cathy Hsu is the Graduate Programs Director at the School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong SAR

Professor Rob Law

Dr. Rob Law, is an Associate Professor at the School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong SAR.

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