Corporate Culture Re-Defined for the 21st Century
O'Donovan's definition of culture encapsulates the organic nature of the phenomenon and how it manifests in organizations; her business needs driven typologies reflect a systems perspective and a moral perspective.
||Corporate Culture, Change Management, Learning and Development, Learning Organization
The International Journal of Knowledge, Culture and Change Management, Volume 6, Issue 8, pp.215-230.
Article: Print (Spiral Bound).
Article: Electronic (PDF File; 2.185MB).
As Director of Pacific Change, Gabrielle provided HR consultancy services and hosted breakfast briefings in partnership with industry leaders (including Clifford Chance law firm, the Hong Kong Institute of Directors and the Chairman of the American Chamber of Commerce).
At HSBC, and in support of the 5-year plan, she worked in strategic partnership with the top team to drive the creation of a service culture via learning and development centered corporate culture management. Her bankwide programme Together, We Win! (TWW!) was sponsored by the CEO and won an ASTD Excellence in Practice Award 2004 (USA) and a Best Practice in People Training & Development Award 2003 (Hong Kong). Also, and in 2003, the retail bank won the “Customer Service Grand Award 2003’ issued by the Hong Kong Retail Management Association and confirming the establishment of a service culture. “Together, We Delight Customers!” was a core principle of the culture change programme. For each year of her tenure with HSBC, she received formal recognition from the Asia CEO noting her considerable contribution to the Bank and, as a recognized high performer, she received a significant promotion within 12 months of her recruitment.
Prior to HSBC, she worked Cathay Pacific Airways for over six years on management development, customer service, OD and change management projects. In 1999 she received her M.Ed. in Training & Development management from the University of Sheffield, U.K. on completion of her thesis - “Training as a Change Agent”.
Ms O’Donovan has written for Banking Today, Best Practices Management and Corporate Governance International. She is also author of a book for executives and consultants on how to align strategy and culture. Gabrielle’s conference speaking engagements for 2006 include Ireland, Italy and Canada.
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