Quality in Education and Customer Focus: Assessing the Accountability and Management of Schools
This paper is a study of the concerns of education in Australia.
||Quality of Education, School Management, School Effectiveness, Customer Satisfaction
The International Journal of Knowledge, Culture and Change Management, Volume 6, Issue 9, pp.61-72.
Article: Print (Spiral Bound).
Article: Electronic (PDF File; 1.998MB).
Dr Martin Samy is a lecturer at the Department of Accounting and Finance. His research interests are in the area of school effectiveness, school accountability and governance issues. Prior to being an academic, Dr Samy has had commercial experience as a financial manager of corporations in Singapore and Australia. Dr Samy is an associate member of the Certified Practising Accountant, Australia, member of the Australian College of Educators and a member of the Accounting and Finance Association of Australia and New Zealand.
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