Developing, Implementing and Fine Tuning a Workload Allocation Model for Staff Deployment and Developing an Accompanying Set of Key Performance Indicators to Monitor and Report on Performance

By Patrick Keleher, Colin Cole and Elizabeth Taylor.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

In order to provide equitable workloads and to support a healthy work-home life balance a workload allocation model enables comparative measurement of staff deployment and commitment to measure the effectiveness of achieving the goals and objectives of an organisational unit. Key Performance Indicators need to be developed to map the expectations of the organisational unit and the individual personnel member to the workload allocation model so that issues of equitable treatment, appropriate task loading and opportunities for personal and professional development can be challenged, monitored, enacted and reviewed. It is in the dynamic environment of such open and transparent practices that personnel have the opportunity to contribute to the development and definition of appropriate workload formulae and key performance indicators and share in the definition and "ownership" of the process, the mechanisms and the outcomes.

Keywords: Key Performance Indicators, Workload Allocation Model, Learning Organisation

The International Journal of Knowledge, Culture and Change Management, Volume 7, Issue 1, pp.83-92. Article: Print (Spiral Bound). Article: Electronic (PDF File; 584.931KB).

Dr Patrick Keleher

Associate Dean: College of Engineering and the Built Environment, Faculty of Sciences, Engineering and Health, Central Queensland University, Rockhampton, Queensland, Australia

Patrick currently holds the position of Associate Dean: College of Engineering and the Built Environment in the Faculty of Sciences, Engineering and Health at Central Queensland University. Patrick has worked within and facilitated staff groups in primary, secondary and tertiary education sectors in providing innovative management, teaching and learning environments and experiences students and staff. Patrick has held various middle management positions and has developed a range of management and leadership foci that encourage dialogue and sustainable practices within a systems thinking approach. Patrick has held a range of positions on Physics professional and education bodies. Patrick's areas of research include robotics, environmental management, futures studies, engineering education and physics education.

Dr Colin Cole

Senior Lecturer, Faculty of Sciences, Engineering and Health, Central Queensland University, Australia

Senior Lecturer, Faculty of Sciences, Engineering & Health, Discipline Leader for Mechanical Engineering and Deputy Director of the Centre for Railway Engineering, (CRE). He has a B.Eng.(Mech), M.Eng.(Mech), and PhD (Mech). Prior to his academic career he spent 6 years in the railway industry and eight years in commercial research. He is involved in lecturing, supervising project based courses and final year projects. As Discipline Leader he is also presently involved in the review and redesign of undergraduate programs. In research he pursues interests in Train Dynamics, Mechanical Vibrations, Simulation of Non-Linear Systems, Development of Neural Network Prediction Systems, Fuzzy logic, Multivariable optimisation using genetic algorithms, automatic control, Industrial Hydraulics in a team of post graduate students and post doctoral researchers. He has authored and co-authored 22 technical papers, developed two patents and contributed to numerous commercial research and consulting reports. Dr Cole is a Member of the Engineers Australia, a member of the Railway Technical Society of Australia, and has NPER-3 and RPEQ registrations in Australia.

Professor Elizabeth Taylor

Dean of Faculty of Engineering and Physical Systems, Faculty of Engineering and Physical Systems, Central Queensland University, Australia

Elizabeth has a distinguished career as both a practicing engineer and as an educator. Elizabeth has previously served as the President of the Sydney Division of Institution of Engineers, Australia (IEAust) and a member of two reviews of the Code of Ethics and of the Disciplinary Regulations for the profession. Presently Elizabeth is on the Board of Directors of RedR (Registered Engineers for Disaster Relief) and Engineers Media, is a member of the Manufacturing Leaders’ State Ministerial Advisory Group (Queensland) and Dean of the Faculty of Engineering and Physical Systems at Central Queensland University. Elizabeth has made significant cultural changes to the engineering profession, in particular in the areas of education and the enhancement of the status of women in the profession. Elizabeth has been awarded various accolades for her tireless work; such as the Boeing Medal for Excellence in Engineering Education and received recognition as an Officer in the Order of Australia (AO) in 2004. Elizabeth's Officer in the Order of Australia (AO) was awarded “for service to engineering education through the design and implementation of innovative academic programs, to professional associations and to enhancing the status of women in the profession and promoting it as a career option”.


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