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Job Satisfaction: The Case of Financial Planners in Australia

By Bruce Michael Clayton, Barbara Lynch and Michael Kerry.

Published by The Organization Collection

Job satisfaction has been the subject of a considerable body of research. In this study, the authors examine job satisfaction among financial planners in Australia, a relatively new profession which has been the subject of very little research. A national survey of financial planners was conducted, using a sample of convenience drawn from websites of two large organisations in the financial and insurance industry employing, or having agency agreements with, financial planners. A job satisfaction questionnaire designed for Australian conditions was used. Based on a literature review, hypotheses were examined regarding the relationship between job satisfaction and age, job tenure, gender and type of employing organisation, and between job satisfaction and motivation. Respondents comments helped elucidate reasons for financial planner’s job satisfaction or dissatisfaction. Observations provided indicators that may help management nurture a positive job response among employees.
Practically, this paper contributes to an underdeveloped area of research. It highlights scope for future research in two particular fields. Firstly, in-depth case studies to explore more thoroughly issues of job satisfaction and dissatisfaction. Secondly, with access to a larger number of employed financial planners a comparative study between those and self-employed financial planners on the subject of job satisfaction may enlighten managers and the profession generally.

The International Journal of Knowledge, Culture and Change Management, Volume 7, Issue 3, pp.25-32. Article: Print (Spiral Bound). Article: Electronic (PDF File; 570.799KB).

Dr. Bruce Michael Clayton

Associate Professor, Shool of Accounting, Economics & Finance, Faculty of Business & Law, Deakin University, Geelong, Victoria, Australia

Barbara Lynch

Associate Lecturer, School of Accounting, Economics and Law, Faculty of Business and Law, Deakin University, Warrnambool, Victoria, Australia

Michael Kerry

Senior Lecturer, School of Accounting, Economics & Finance, Deakin University, Victoria, Australia