Professional Service Organizations Meeting the Challenges of a Changing Business Environment

By Katalin Dobrai and Ferenc Farkas.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

The service sector in the former socialist countries has been experiencing a remarkable development in the last decade and a half. These tendencies apply to Hungary as well, and the fact that the contribution of the service sector to Hungarian GDP now exceeds 60 percent supports this. These rapid changes affect not only the traditional service industries but also the newly emerged, so called knowledge intensive business services. Very important professional services such as consulting, auditing firms or companies, offering special project management services belong to this group of organizations. Although this paper addresses mostly the theoretical perspective of successful knowledge creation, sharing and transfer while identifying their elements, theoretical issues are also underpinned by information based on an empirical research which was conducted parallel at Hungarian and German professional service organizations with the goal to compare the sector-specific features of knowledge transfer in the two countries. The paper also outlines further steps which knowledge intensive services will have to take in order to meet the challenges of the changing business environment.

Keywords: Knowledge-Intensive Business Services, Professional Service Organization, Knowledge Management, Knowledge Communication, Knowledge-Oriented Organizational Culture

The International Journal of Knowledge, Culture and Change Management, Volume 7, Issue 3, pp.73-84. Article: Print (Spiral Bound). Article: Electronic (PDF File; 728.129KB).

Dr. Katalin Dobrai

Associate Professor, Department of Business and Management (Section of Organization and Leadership), University of Pécs, Pécs, Hungary

Katalin DOBRAI is an associate professor at the Faculty of Business and Economics at the University of Pécs. She has a masters degree in humanities from the University of Szeged and a Master of Business Administration degree from the University of Pécs. She has a Ph.D. in management: she defended her thesis entitled “Organizational Culture and Managing Organizational Knowledge” in 2006. Her main teaching assignments are business communication, leaderhip and knowledge management. Her research interests focus on knowledge management and organizational communication. She was a visiting researcher at Karl Franzens University (Graz, Austria), she taught classes at Niels Brock College (Copenhagen, Denmark). She has participated in several research projects funded by the Hungarian government and the European Union. Katalin Dobrai is a co-author of 4 books, 3 Internet-supported teaching aids, and her publications also include over 20 articles in journals and books. She is a member of the International Association of Cross-Cultural Competence and Management.

Dr. Ferenc Farkas

Full Professor, Department of Business and Management (Section of Organization and Leadership), University of Pécs, Pécs, Hungary

Dr. Ferenc FARKAS has been a Faculty Member of the Faculty of Business and Economics since 1976, and is a full professor since 1996. Between 1996-2002, he was Dean of the Faculty. Currently, he is Vice Rector for Strategy and Finance of the University of Pécs. His teaching areas include change management, organizational behavior, leadership. He is very active as an advisor of national and foreign PhD candidates. He was a visiting fellow at various European and American Universities, for instance: Leicester University, London School of Economics, London College, Lancashire University, Preston University (UK), Helia University (Helsinki, Finland) and Case Western University, Berkley University, SUNY at Buffalo (USA), Riarson University (Toronto, Canada). His research interest focuses on nonprot management and leadership, and human resource management. Professor Farkas has published over 140 papers and 5 books both nationally and internationally, and participated in several international conferences in the field of management and non-profit organization management. He has been the team leader of several Hungarian and international projects, with special regard to research activities financed by the European Union. He holds positions of Board of Directors and Board of Trustees in profit- and nonprofit organizations.

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