Whilst many relate an organization's success to its culture, defining the concept of organizational culture is a debatable issue amongst researchers. Part of that debate concerns the issue of whether or not values should be included in the definition of organizational culture and consequently used in its assessment. However, existing research findings suggest incongruous results about this issue.
This disagreement in its definition leads to a debate about the nature of the relationship between total quality management (TQM) implementation and organizational culture among TQM researchers.
This paper argues that by utilizing a causal research design to study the impact of TQM implementation on organizational values may provide acceptable results on the position of values in the concept of organizational culture. This paper presents a practical framework that may help to clarify the nature of the relationship between TQM and organizational culture.
|Keywords:||Organizational Culture, TQM, Quality Values, Causal Research Design|
Doctoral Researcher, Lancaster University Management School, Lancaster University Management School, Lancaster, UK
Senior Lecturer, Management Science, Lancaster University Management School, Lancaster, UK