Higher Education organisations have traditionally managed records and documents through paper based files and physical archives. More recently we have seen the development of integrated information and records management systems that exploit web based technologies. There is an ongoing convergence of these technologies in the commercial marketplace related to information management solutions.
Our literature review reveals that there is a gap in our understanding specifically related to the higher education sector as to how an integrated information and records management infrastructure contributes to operational efficiency. Our unit of analysis is La Trobe University, Australia, and its attempt to justify the investment required.
This exploratory study identifies the business benefits that contribute to operational efficiency through the implementation of integrated information and records management systems and discusses the nature of the factors involved. The study concludes that there is an indirect link between sound information and records management practices and operational efficiency. As this study is conducted in a contemporary organisation the learnings contribute to our existing body of knowledge from a practical and theorectical perspective.
|Keywords:||Document Management, Information Management, Operational Efficiency|
Director, William Bethwey & Associates. Senior Research Fellow, Faculty of Economics and Commerce, The University of Melbourne, Elsternwick, Victoria, Australia
Records Services Manager, La Trobe University, Melbourne, Victoria, Australia
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