How the Convergence of Integrated Information and Records Management Systems Contributes to Operational Efficiency in Higher Education

By Rod Dilnutt and Haydn Blennerhassett.

Published by The International Journal of Knowledge, Culture and Change Management

Format	Price
Article: Print	$US10.00
Article: Electronic	$US5.00

Higher Education organisations have traditionally managed records and documents through paper based files and physical archives. More recently we have seen the development of integrated information and records management systems that exploit web based technologies. There is an ongoing convergence of these technologies in the commercial marketplace related to information management solutions.
Our literature review reveals that there is a gap in our understanding specifically related to the higher education sector as to how an integrated information and records management infrastructure contributes to operational efficiency. Our unit of analysis is La Trobe University, Australia, and its attempt to justify the investment required.
This exploratory study identifies the business benefits that contribute to operational efficiency through the implementation of integrated information and records management systems and discusses the nature of the factors involved. The study concludes that there is an indirect link between sound information and records management practices and operational efficiency. As this study is conducted in a contemporary organisation the learnings contribute to our existing body of knowledge from a practical and theorectical perspective.

Keywords:	Document Management, Information Management, Operational Efficiency

The International Journal of Knowledge, Culture and Change Management, Volume 7, Issue 6, pp.93-102. Article: Print (Spiral Bound). Article: Electronic (PDF File; 605.089KB).

Dr. Rod Dilnutt

Director, William Bethwey & Associates. Senior Research Fellow, Faculty of Economics and Commerce, The University of Melbourne, Elsternwick, Victoria, Australia

Rod has specialised in knowledge management for the past twelve years and has developed and implemented knowledge management strategy for over 30 blue chip organisations in the private and public sectors across the Asia Pacific region and beyond. He has broad experience in information management, process reformation cultural change management and knowledge enabling technologies. An MBA, Rod holds a Doctorate in Knowledge Management. Rod is also lectures and participates in postgraduate and faculty research programmes including the Masters of Knowledge Management Degree.

Haydn Blennerhassett

Records Services Manager, La Trobe University, Melbourne, Victoria, Australia

Haydn is a the Records Services manager for La Trobe University. He has over 15 years experience in information management and is currently scoping his PhD proposal. He holds post graduate qualifications in Business Information Technology, Archives and Records Services.

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