Work Culture and Organizational Citizenship Behavior Among Malaysian Employees

By Che Su Mustaffa, Wan Rafaei Abdul Rahman, Maznah Abu Hassan and Faizah Ahmad.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

The differences found in the practice of culture of a particular society contribute to the different elements found in the context of organizational management such as organizational citizenship behavior and organizational culture. Since organizational citizenship behavior (OCB) existed as an empirical research area in 1983, it has received attention from various disciplines. This research was conducted to explore the relationship between work culture practices by Malaysian employees and organizational citizenship behavior. The work culture was developed based on The Twelve Pillars and the Organizational Citizenship Behavior was measured using the research instrument by Teh Siew Hong and Wan Rafaei Abdul Rahman (2000). Both instruments were self-administered to two uniformed organizations in Malaysia. The Twelve Pillars specified twelve fundamental values that should guide the conduct of all Malaysian civil servants, namely valuing time, perseverance, work pleasure, dignity of simplicity, character, kindness, influence of examples, obligation of duties, wisdom of economy, patience, improvement of talents, and innovativeness. The results showed that there was an association between work culture and organizational citizenship behavior. The findings also identified dimensions of work culture that influence organizational citizenship behavior among Malaysian employees. The implications of this research were also discussed.

Keywords: Work Culture, Organizational Citizenship Behavior, Malaysian Employees

The International Journal of Knowledge, Culture and Change Management, Volume 7, Issue 8, pp.35-50. Article: Print (Spiral Bound). Article: Electronic (PDF File; 649.759KB).

Che Su Mustaffa

Associate Professor, Faculty of Communication and Modern Languages, University Utara Malaysia, Jitra, Kedah, Malaysia

Currently I'm an Associate Professior at University Utara Malaysia. I obtained my bachelor degree from the National University of Malaysia and pursued for my Masters degree at the Iowa State University, USA. In 1990, I obtained my PhD from the University Utara Malaysia. My specilization is organizational communication. My research interest are organizational communication and organizational culture.

Wan Rafaei Abdul Rahman

Professor/Dean, Graduate Studies, International Islamic University, Gombak, Selangor, Malaysia

Maznah Abu Hassan

Faculty of Communication and Modern Languages, University Utara Malaysia, Jitra, Kedah, Malaysia

Faizah Ahmad

Faculty of Communication and Modern Languages, University Utara Malaysia, Jitra, Kedah, Malaysia


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