Towards a Theoretical Model of Cross-Cultural Knowledge Management

By Nhu T. B. Nguyen, Katsuhiro Umemoto and Tunc D. Medeni.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

In a survey by the International Journal of Management Science, editors confirmed that “Knowledge Management (KM) continues to be a strong and viable research field” (King et al., 2006). Parallel to KM, Cross-cultural Management (CCM) has received considerable attention in the international business literature. To date, some researchers have concentrated on the relationship between KM and CCM, such as how to improve knowledge sharing in multi-national companies, or how to utilize knowledge effectively in international joint-ventures. However, there is another remaining aspect which describes a new culture created from the combination of two or many cultures. This new culture has been named as several terms, such as Cultural Synergy, Third Culture, Cultural Hybrid, or Cultural Intelligence. The purpose of this study is to better understand both aspects of the relationship between CCM and KM by providing an adequate definition of CCKM. Then, we use this definition to contribute to building a theoretical model of CCKM. Following that, implications and future research are then discussed.

Keywords: Cross-Cultural Knowledge, Knowledge Management, Fragmentation, Integration, Differentiation and Acculturation

The International Journal of Knowledge, Culture and Change Management, Volume 7, Issue 9, pp.33-40. Article: Print (Spiral Bound). Article: Electronic (PDF File; 640.865KB).

Nhu T. B. Nguyen

PhD candidate, Social Systems Laboratory, School of Knowledge Science, Japan Advanced Institute of Science and Technology, Nomi-City, Japan

Nhu T.B. Nguyen is currently a doctoral student at Graduate School of Knowledge Science, Japan Advanced Institute of Science and Technology (JAIST), Japan. She received a bachelor degree in international trade from Hanoi Foreign Trade University, Vietnam (2001) and master degree in international trade law from University of Francois-Rabelais de Tours, France (2005). She has been worked for a French maritime company (CMA CGM) in Vietnam for more than four years (2002-2006). Her research interests include cross-cultural management, knowledge management, cross-cultural knowledge management, organizational culture perspectives including Fragmentation, Integration, and Differentiation perspective.

Katsuhiro Umemoto

Professor, Graduate School of Knowledge Science, Japan Advanced Institute of Science and Technology, Nomi-City, Japan

Katsuhiro Umemoto is a Professor in the Graduate School of Knowledge Science of Japan Advanced Institute of Science and Technology (JAIST), Japan. Katsuhiro Umemoto graduated from Kyushu University in 1975 with BA in Economics. He has worked as research associate for Ikujiro Nonaka at Hitotsubashi University and obtained his doctoral degree in public policy from George Washington University in 1997. His current research interests include knowledge management in non-business sectors such as public administration, health care, social welfare, NPOs, etc. He was a member of the project for the Knowledge-Creating Company that initiated the knowledge management movement and has translated the book into Japanese. He has also translated Davenport and Prusak’s Working Knowledge and Nancy Dixon’s Common Knowledge, worldwide bestsellers in the field of knowledge management.

Tunc D. Medeni

PhD candidate, Social Systems Laboratory, School of Knowledge Science, Japan Advanced Institute of Science and Technology, Nomi-City, Japan

Tunç D. Medeni is a Ph.D candidate at JAIST, School of Knowledge Science. He earned his master's degree in Management and Organisational Learning from Lancaster University, UK, and bachelor's degree in Management from Bilkent University, Turkey. Besides his academic background in management learning and knowledge management, he has experience as an internal auditor, consultant and educator. His research interests are cross-cultural knowledge management, reflective & creative learning, and e-learning, recently focusing on technical communication, comparative epistemology, and edutainment.

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