Recommendations to Management: Views from Non-Governmental Employees

By JoAnn Wiggins.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Non-governmental Organization (NGO) employees face unique work-life
situations and constantly-changing circumstances. A literature review, though,
reveals that these organizations have changed management practices little over
the past 20 years and still follow a centralized, top-down management style. This study compared the literature related to NGO management styles with NGO
employees’ perceptions of the management practices in the six NGOs for whom
they worked. Over an eight-year period, these employees’ perceptions were
substantiated through a Delphi methodology. The study focused on specific
recommendations these 131 humanitarian employees would make to top
management to improve levels of satisfaction with the organization for whom they
worked.This study pointed out that the long-term issues of concern related to
management decisions and policies at the international headquarters had
changed little over the eight years, with 37 factors remaining constant.

Keywords: NGO Humanitarian Employees

The International Journal of Knowledge, Culture and Change Management, Volume 7, Issue 9, pp.61-72. Article: Print (Spiral Bound). Article: Electronic (PDF File; 588.954KB).

Dr. JoAnn Wiggins

Professor of Business, Walla Walla University, School of Business, Walla Walla University, College Place, Washington, USA

Travelling and teaching throughout Asia, Africa, and Italy have allowed the author to explore various cultures and provided opportunities for global research. Currently her teaching focuses on the areas of human resource management and business communication.

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