Applying the Kotter Model: Making Transformational Change in a Large Organization

By Yvonne Doll and Billy Miller.

Published by The International Journal of Knowledge, Culture and Change Management

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Article: Print	$US10.00
Article: Electronic	$US5.00

Kotter advocates leaders use his eight-stage model to lead transformational change in organizations. Kotter’s eight stages are: a) Establishing a sense of urgency, b) Creating the guiding coalition, c) Developing a vision and strategy, d) Communicating the change vision, e) Empowering broad-based action, f) Generating short-term wins, g) Consolidating gains and producing more change, and h) Anchoring new approaches in the culture. In 1999, General Shinseki, United States Army Chief of Staff, initiated transformational change in the U.S. Army to adapt the Army to the current asymmetric threat. Each step of the Kotter model is discussed using the U.S. Army as the contextual example for making lasting change in a large organization.

Keywords:	Transformational Change, Kotter Model, United States Army, General Shinseki, Army Vision

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 1, pp.53-60. Article: Print (Spiral Bound). Article: Electronic (PDF File; 595.386KB).

Dr. Yvonne Doll

Associate Professor of Military Leadership, Department of Command and Leadership, Command and General Staff College, Fort Leavenworth, Kansas, USA

Dr. Yvonne Doll is currently an assistant professor of military leadership at the Command and General Staff College (CGSC), Fort Leavenworth, Kansas. A retired Army Military Police Lieutenant Colonel, she earned a Bachelor of Science degree from the United States Military Academy (West Point), a Master of Science degree from the University of Southern California, and most recently a Doctor of Management in Organizational Leadership from the University of Phoenix. As an officer on active duty, Dr. Doll served in a variety of command and staff positions in the continental United States, Germany, Hawaii, and South Korea.

Billy Miller

Military Leadership Instructor, Department of Command and Leadership, Fort Leavenworth, Kansas, USA

Billy Miller is currently a Military Leadership instructor and group facilitator at the Command and General Staff College at Fort Leavenworth, Kansas. A retired Army Lieutenant Colonel, he holds a Bachelors of Science in Biology, and a Masters of Arts in Human Resources, Training and Development. As an active duty Army officer, he served in various duty positions, with both staff and command assignments and a United Nations staff assignment, within the U.S. and deployments to 25 foreign countries.

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