Knowledge Creation by Enterprise SNS

By Shuichiro Yamamoto and Masakazu Kanbe.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Thanks to the improvement of information technology, enterprise communication changes rapidly. For example, SNS (Social Network Service) becomes to be used in enterprise. However the impact of the new IT technology for the knowledge creation of enterprise is not sufficiently understood. To solve the problems, we propose an intermediary knowledge creation model for enterprise SNS. This paper defines a knowledge creation model of enterprise SNS and demonstrates it with a case study. Intermediary knowledge enables employees to better create knowledge in a reasonable manner.

Keywords: Knowledge Creation, Enterprise SNS, Social Network Service, Intermediary Knowledge, Knowledge Management

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 1, pp.255-264. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.079MB).

Dr. Shuichiro Yamamoto

Fellow, Research Institute for System Science, NTT Data Corporation, Koutou-ku Toyosu 3-3-9, Tokyo, Japan

Fellow of NTT DATA Research and Development Headquarters. He received the B.S. degree from Nagoya Institute of Technology and the M.S. and Dr.Eng. degrees from Nagoya University in 1977, 1979, and 2000, respectively. He joined Nippon Telegraph and Telephone Public Corporation (now NTT) in 1979 and engaged in the development of programming languages, CASE tools, network-based smart card environments, and distributed application development platforms. His research interests include distributed information systems, requirements engineering, ubiquitous computing, knowledge creation, and knowledge management. He moved NTT DATA in 2002. He is currently responsible for research projects on systems science for knowledge innovation.

Masakazu Kanbe

Deputy Senior Analyst, Research Institute for System Science, NTT Data Corporation, Koutou-ku Toyosu 3-3-9, Tokyo, Japan

Deputy Senior Analyst, Research Institute for System Science, NTT DATA. He received the M.A. degree from Waseda University in 1997. He joined NTT Software Laboratories in 1997. He moved to NTT DATA in 2004. He is a member of the Association for Computing Machinery, the Information Processing Society of Japan, the Institute of Electronic, Information and Communication Engineers and the Japanese Society for Artificial Intelligence. He works for knowledge management architecture and communication model for enterprise SNS.

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