Who Shares Wins: Building Trust to Improve Knowledge Sharing

By Chris Urwin.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

This paper explores knowledge sharing within organisations and proposes a model to help improve knowledge sharing performance. The knowledge transaction is proposed as the basic mechanism by which knowledge is shared within organisations. This model is developed drawing together literature on knowledge markets, transaction cost economics and theories of knowledge. An empirical survey was conducted to evaluate and further develop the model. Five categories of factors influencing knowledge transactions were identified as; intrinsic motivation, authority, trust, price and technology. Of these factors, trust was found to be the most important factor in fostering knowledge sharing. Trust between individuals enables knowledge transactions to be executed efficiently by relying on a person’s word. Conversely the existence of distrust is a powerful inhibitor for knowledge sharing.

Keywords: Knowledge Management, Knowledge Sharing, Knowledge Transaction, Knowledge Markets, Knowledge Culture, Trust, Motivation

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 2, pp.299-304. Article: Print (Spiral Bound). Article: Electronic (PDF File; 796.353KB).

Chris Urwin

Principal Consultant, DNV Energy, Det Norske Veritas, Stockport, UK

Principal Consultant specialising in safety, health and environmental management systems, integrated management systems and knowledge management. Chris is a Chartered Mechanical Engineer and has a masters degree in Mechanical Engineering and a second masters degree by research in Knowledge Management. Chris has 15 years consulting experience on client projects in the chemical, nuclear and oil & gas industries. Chris has also worked as a Knowledge Manager for DNV. Today Chris is the isrs7 Business Leader responsible for global business development of isrs7 integrated management system services.


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