Have You Heard? The Role of Rumour During Organisational Change Processes

By Elizabeth A Heathcote and Shane Peter Dawson.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

This paper discusses the results of a study of communication and rumour among frontline staff during an organisational change at a large Australian metropolitan university, and relates the findings to the literature and research surrounding rumour during organisational changes. Secondly, it describes the measures undertaken in a second organisational change, as a result of these lessons learned, to minimise the amount of rumour circulating and address their basic content.

Keywords: Change Management, Rumour, Organisational Change, Communication, Higher Education, Organisational Behaviour

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 2, pp.273-284. Article: Print (Spiral Bound). Article: Electronic (PDF File; 754.632KB).

Elizabeth A Heathcote

Project Manager, Office of Learning Technology, University of British Columbia, Vancouver, BC, Canada

Liz Heathcote has held a variety of positions in the education and private sector in Melbourne, Brisbane, France, Singapore and Vancouver as high school teacher, instructional designer, project manager, manager of educational software, technical services manager and change manager. In addition to an MBA, she has qualifications in education and IT.

Dr. Shane Peter Dawson

Senior Research Fellow, Faculty of Education, Queensland University of Technology, Kelvin Grove, Queensland, Australia

Dr. Shane Dawson is a Senior Research Fellow with the Centre for Learning Innovation at Queensland University of Technology, Australia, and a former manager in the HE sector. He is interested in evaluating the impact of social networks in Higher Education. His current research focuses on the application of quantitative data derived from student online activity to inform teaching and learning practice. Shane has also been involved in developing pedagogical models for enhancing creative capacity in undergraduate students.

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