Knowledge-Based Services: Examining Knowledge Processes in Public-Serving Nonprofit Organizations

By Katalin Dobrai and Ferenc Farkas.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

A sign that knowledge is becoming more and more important in the organizational value production process of today’s business world, is the shift towards an increasing demand of organizations to use professional services. So it is not surprising that a widely discussed issue nowadays is the contribution of the so-called knowledge-intensive business services to the performance of the economy. The main task of these organizations is to complete knowledge-based assignments for their clients. A similar shift towards knowledge-based services and a growing knowledge demand can be detected in the activities of the Third Sector, as well. The authors of this paper are certain of the importance of studying this phenomenon in a way which considers the special features of NPOs. This paper focuses on public-serving nonprofit organizations. The authors’ aim is to prove that the different services provided by NPOs are suitable for the analysis of the special features of knowledge processes and to contribute to an improved knowledge transfer in these organizations.

Keywords: Knowledge Management, Knowledge-Based Services, Nonprofit Organizations, Public-Serving NPOs

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 2, pp.9-22. Article: Print (Spiral Bound). Article: Electronic (PDF File; 734.961KB).

Dr. Katalin Dobrai

Associate Professor, Department of Business and Management (Section of Organization and Leadership), Faculty of Business and Economics, University of Pécs, Pécs, Hungary

Dr. Katalin DOBRAI is an associate professor at the Faculty of Business and Economics at the University of Pécs (Hungary). She has a Masters degree in humanities from the University of Szeged and a Master of Business Administration degree from the University of Pécs. She has a Ph.D. in management. Her main teaching assignments are leadership and organization, business communication, knowledge management and human resource management. Her research interests focus on knowledge management and organizational communication. She was a visiting researcher at the Karl Franzens University, (Graz, Austria), and taught classes at Niels Brock College (Copenhagen, Denmark). She has participated in several research projects funded by the Hungarian government and the European Union. Katalin Dobrai is a co-author of several books and Internet-supported teaching aids, and her publications also include over 20 articles in journals and books. She is a member of the International Association of Cross-Cultural Competence and Management.

Dr. Ferenc Farkas

Full Professor, Department of Business and Management (Chair of the Section of Organization and Leadership), Faculty of Business and Economics, University of Pécs, Pécs, Hungary

Dr. Ferenc FARKAS has been a Faculty Member of the Faculty of Business and Economics at the University of Pécs (Hungary) since 1976, and has been a full professor since 1996. Between 1996-2002, he was Dean of the Faculty. His teaching areas include change management, organizational behavior, and leadership. He is very active as an advisor of national and foreign PhD candidates. He was a visiting fellow at various European and American Universities, for instance: Leicester University, London School of Economics, London College, Lancashire University, Preston University (UK), Helia University (Helsinki, Finland) and Case Western University, Berkley University, SUNY at Buffalo (USA), Riarson University (Toronto, Canada). His research interest focuses on nonprot management and leadership, and human resource management. Professor Farkas has published over 140 papers and 5 books both nationally and internationally, and has participated in several international conferences in the field of management and non-profit organization management. He has been the team leader of several Hungarian and international projects, with special regard to research activities financed by the European Union. He holds positions of Board of Directors and Board of Trustees in profit- and nonprofit organizations.

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