Comparison of the Malcolm Baldrige National Quality Award Model and the Intellectual Capital Management Model

By Dong-Young Kim, Vinod Kumar and Uma Kumar.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

This article aims to compare the Malcolm Baldrige National Quality Award (MBNQA) model with the Intellectual Capital (IC) management model. Based on the literature review, results indicate that the main components of the IC management model can be linked with the seven criteria of the MBNQA model. Moreover, we found that there are three similarities and three differences between the two models. This article contributes to the literature and practice in the following three ways. First, this research broadens the scope of current study on the MBNQA model by exploring relationships between the MBNQA model and the IC management model. Second, presenting our mapping model will enable practitioners to understand how to efficiently operate both of these models in an organization. Third, the mapping model could offer practitioners a balanced view between tangible and intangible resources.

Keywords: MBNQA, IC Management, Mapping Model

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 2, pp.177-186. Article: Print (Spiral Bound). Article: Electronic (PDF File; 725.575KB).

Dong-Young Kim

Doctoral Candidate, Sprott School of Business, Carleton University, Ottawa, Ontario, Canada

Dong-Young Kim is a doctoral candidate in the Sprott School of Business, Carleton University. Prior to joining the Sprott School, he was a senior administrator at the Electronics and Telecommunications Research Institute (ETRI) in South Korea from 2000 to 2006, where he also served as an auditor of ISO 9001:2000 (Quality Management System Standard) and a coordinator of intellectual capital management. His research interests focus on Intellectual Capital Management, Knowledge Management, Performance Management, and Quality Management.

Dr. Vinod Kumar

Professor, Sprott School of Business, Carleton University, Ottawa, Ontario, Canada

Dr. Vinod Kumar, a graduate of the University of California, Berkeley, is the former Director of the Sprott School of Business and the current head of the Manufacturing Systems Centre at Carleton University. He is a professor of Technology and Operations Management. Before joining academia in the early eighties, Dr. Kumar worked for manufacturing industries for more than 15 years in India, the U.S., and Canada in various line and staff management positions.

Dr. Uma Kumar

Professor, Sprott School of Business, Carleton University, Ottawa, Ontario, Canada

Dr. Uma Kumar M.Sc., M.S., Ph.D. is a Full Professor of Management Science and Technology Management and Director of the Research Centre for Technology Management at Carleton University. She has been the Director of Graduate Programs of the Eric Sprott School of Business at Carleton University. Dr. Kumar’s research is in the area of Management of Technology including forecasting and monitoring technology, efficiency in new product development through e-commerce, quality in R&D, managing R&D internationally, R&D and innovation policy, performance metrics in e-commerce, and ERP adoption and implementation.


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