Commitment and involvement in the workplace can be expressed as psychological ties that start to develop at the moment a person enters an organization. Researches in organizational commitment refer to a broadly disseminated description of the various types of psychological ties between individuals and their organizations, expressly three basic dimensions: affective, normative and instrumental. This applied research in organizational commitment occurred in a public Brazilian University Hospital through a survey of the attitudes, perceptions, impressions and opinions of the named hospital’s employees in a case study. The instrument used for this research was based on six dimensions namely: affective commitment, shared future, normative commitment, increased sacrifices, insufficient job alternatives, and psychological absence. Based upon semantic/thematic and statistical procedures we changed these six demensions into five. To the instrumental dimension was divided into the following aspects: Increased sacrifices and demotivation; Insufficient job alternatives and calculating and Psychological absence and fear. This division aimed to verify at what extent one can perceive or expect a direct relationship between the work performance and the benefits obtained and if this represents a prerequisite for the quality of work performed, besides the consequent opinions and feelings. As expected, the level of affective commitment seems to be the most significative for the HUWC employees. The expectancy that employees work with full dedication and develop strong personal bonds among themselves and with external clients could be confirmed by the coincidence and high incidence of positive answers in all the related dimensions, taking into account the level of personal involvement and the family feeling in the institution. But we also found contradictions among the answers that state the desire to continue at the Hospital and to catch the opportunities available at other institutions, which should be an object of future studies in the Hospital.
|Keywords:||Organizational Commitment, Hospital, Commitment Dimensions, Psychological Ties|
Professor, Department of Psychology, Federal University of Ceará, Fortaleza, Ceará, Brazil
Psychologist, Department of Human Research, Federal University of Ceará, Fortaleza, Ceará, Brazil
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